Banking Customer Advocate – Inbound Support

Teleperformance; Glasgow; On-site; GBP 26,000; Full time

Job summary

A leading customer service company is seeking a Customer Expert to assist customers with inbound calls for a prestigious banking client in Glasgow. You will help customers navigate digital services while resolving their queries, requiring excellent communication skills and a flexible approach. This full-time, permanent position offers 28 days of holiday (increased to 30 after one year) and various employee benefits, ensuring a supportive work environment for achieving collective goals.

Benefits

28 days holiday plus bank holidays

Employee Assistance programme

Pension Scheme

Discounted holidays and flights

Qualifications

• Genuine enthusiasm for collective team goals.
• Ability to engage with various personalities.
• Caring attitude to exceed customer expectations.

Responsibilities

• Help customers navigate digital services.
• Resolve banking queries while providing support.
• Engage in heartfelt conversations to meet customer needs.

Skills

Great communication skills

Curiosity to ask questions

Flexible and positive working approach

Digital-first mindset

Empathy and emotional intelligence

Tools

Microsoft Office

Job description

A leading customer service company is seeking a Customer Expert to assist customers with inbound calls for a prestigious banking client in Glasgow. You will help customers navigate digital services while resolving their queries, requiring excellent communication skills and a flexible approach. This full-time, permanent position offers 28 days of holiday (increased to 30 after one year) and various employee benefits, ensuring a supportive work environment for achieving collective goals.