Banking Client Support Specialist - Hybrid & Growth

Barclays Bank PLC; Sunderland; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Advisor in Sunderland. The role involves resolving customer queries and providing excellent service over multiple channels. Candidates should have experience in customer service and exhibit strong communication and empathy skills. This position offers a competitive salary of £26,500, a comprehensive benefits package, and the opportunity to work in a hybrid model allowing flexibility between home and office work.

Benefits

Competitive salary

Pension plan

Private medical insurance

Life insurance

Income protection

Qualifications

• Experience in customer service, retail, or hospitality.
• Ability to handle customer queries and provide resolutions.
• Must demonstrate Barclays Values and Mindset.

Responsibilities

• Provide resolutions for customer queries through various channels.
• Collaborate with internal teams to meet client needs.
• Ensure compliance with regulatory requirements.

Skills

Customer service experience

Empathy

Communication skills

Job description

A leading financial institution is seeking a Customer Service Advisor in Sunderland. The role involves resolving customer queries and providing excellent service over multiple channels. Candidates should have experience in customer service and exhibit strong communication and empathy skills. This position offers a competitive salary of £26,500, a comprehensive benefits package, and the opportunity to work in a hybrid model allowing flexibility between home and office work.