Bank Weekend Receptionist

Vernova Healthcare Community Interest Company; Macclesfield; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A community interest healthcare provider in Macclesfield seeks a Receptionist to offer flexible and reliable support. The role involves welcoming patients, managing appointments, and ensuring a positive experience. Ideal candidates should be adaptable and able to maintain patient confidentiality. This position offers a flexible schedule with weekend work and additional hours to cover absences.

Qualifications

• Flexible and reliable reception and administrative support experience.
• Ability to handle patient confidentiality in accordance with legal regulations.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome patients and direct them to appropriate services.
• Answer telephone calls in a professional manner.
• Make appointments and provide patients with accurate information.

Job description

Job Purpose

To provide flexible and reliable reception and administrative support, covering periods of sickness, annual leave, and weekend shifts, ensuring a welcoming and professional environment for staff, patients, and visitors.

Additional Information

This is a bank position with no contracted hours, providing flexibility for both the employee and employer. The role primarily involves weekend work, with additional hours available to cover holidays and sickness. Candidates should be adaptable and ready to support the team as needed.

Responsibilities

• Welcome patients and direct to appropriate services in order to provide a positive impression of the service.
• Answer all telephone calls in a prompt, polite, professional and friendly manner so that the caller receives a positive impression of the centre.
• Make appointments for patients, respond to patient requests and provide patients with clear up-to-date information about services provided, including details regarding any cost or charges.
• Respect and protect patient confidentiality in accordance with the Data Protection Act.
• Liaise with other staff and organizations regarding clinic arrangements, room management, patient appointments and other associated enquiries.
• In accordance with the Clinical Room Management plan, on a session-by-session basis, ensure all rooms are set up correctly to meet the needs of the clinicians using the rooms.
• Support the management and monitoring of the necessary and relevant supplies within the clinical consulting and treatment rooms ensuring that adequate stocks are maintained at all times.
• Receive and manage incoming correspondence and telephone enquiries ensuring that these are dealt with or passed in an appropriate and timely manner.
• Provide chaperone support for clinical staff if/when required.
• Accept and facilitate safe dispatch of clinical specimens to the hospital.

About Vernova Healthcare CIC

Vernova Healthcare CIC is a Social Enterprise healthcare service provider owned by GPs in East Cheshire. As a community interest company (CIC) it operates on a strictly not-for-profit basis, and any surpluses from services provided must be re-invested for the benefit of the people of East Cheshire.