Bank Ward Receptionist

Your Healthcare CIC; Teddington; On-site; GBP 20,000 - 25,000; Part time

Job summary

A community healthcare provider in Teddington is seeking an enthusiastic Bank Ward Receptionist. This role involves managing the reception area, handling patient bookings, and providing administrative support. Candidates should demonstrate strong English communication skills and the ability to work well in a team. Join a supportive environment that values community-driven care and personal development.

Benefits

NHS pay and benefits

Employee Assistance Programme

Culture of inclusivity

Qualifications

• Excellent written and spoken English is essential.
• Experience in interacting positively with patients and relatives.
• Proven efficiency and organisational skills.

Responsibilities

• Manage the reception area and deal with telephone enquiries.
• Book patient transport and obtain patient appointments.
• Perform administrative duties like scanning and uploading documents.

Skills

Excellent written and spoken English

Ability to interact with all disciplines

Efficient and organised

Ability to deal with difficult situations

Experience with patient computer systems

Education

GCSE English or equivalent

NVQ 2 in Admin

Job description

An exciting opportunity has arisen at Cedars at Grace Anderson Ward Teddington Memorial Hospital, for applicants to apply to join our team.

We are seeking an enthusiastic and organised Bank Ward Receptionist who will be the first point of contact for visitors and staff, you must be welcoming and helpful with an enthusiastic disposition.

The receptionist will be responsible for managing the reception area, dealing with telephone enquiries, booking patient transport, obtaining patient appointments when required and other administrative duties as needed, including scanning, uploading documents, sending emails.

You will need to have a flexible approach, be able to act on your own initiative, communicate with a wide range of people and be flexible in your approach to change. We offer excellent personal development opportunities and the chance to experience collaborative working within a well established multidisciplinary team.

Main duties of the job

The Cedars at Grace Anderson Ward provides 25-bedded rehabilitation to an in‑patient unit providing 24 hour nursing care to adults over 18 years of age. The focus is on providing quality care to patients using a multi‑disciplinary team approach.

We are currently entering a new and exciting challenge, taking forward community‑based care as well as in‑patient care and so you will need to be flexible and willing to develop as the service changes and evolves.

If you would like to contact us to discuss any aspects of this role please contact: Eileen Ostinelli

07508411329

About us

At Your Healthcare CIC, we are dedicated to delivering high‑quality, patient‑led health and social care services for residents in Kingston and providing specialised learning disability services in Richmond. As a Community Interest Company (CIC), we prioritise community‑driven care and offer an environment that empowers you to make a real impact.

Why Choose Us?

NHS Pay & Benefits: Enjoy the security of NHS pay, Agenda for Change terms, NHS pension scheme, and salary sacrifice schemes.

Bureaucracy‑Free Environment: Implement good ideas quickly and effectively without delays.

Work‑Life Balance: Benefit from our Employee Assistance Programme (EAP) and various staff discounts.

Exceptional Staff Experience: Join a supportive workplace with positive feedback from staff and patients.

Inclusive Culture: We promote equality, diversity, and inclusion, encouraging applications from all backgrounds.

Impactful Community Involvement: Have a real voice in shaping care as part of our membership organization. Your ideas and contributions matter.

Join Us Today

We are looking for passionate individuals who value high‑quality care, inclusivity, and community engagement. If you want to make a positive impact in health and social care, join our forward‑thinking, patient‑centred team. Explore our career opportunities and become part of a team that values your expertise and dedication.

Job responsibilities

Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification.

Job Description is attached under Supporting Information.

Interview date is 28/11/25.

Person Specification

Skills and Abilities

<>

Excellent written and spoken English

Ability to interact with all disciplines, patients and relatives

Be efficient and organised

Ability to deal with difficult situations in a positive way

Experience of working with carenotes or similar patient computer systems

Qualifications

• GCSE English or equivalent
• NVQ 2 Admin

Knowledge

• Good knowledge of general admin and reception duties and responsibilities
• Good understanding and awareness of confidentiality
• Some awareness of medical terms

Personal Qualities

• Willingness to learn
<>Work well own and as part of a team
• Ability to use own initiative
• Positive nature

Any Other Factors

• Must be willing to work across the unit at times and be adaptable.
• Must be willing to develop the role/attend relevant training

Experience

• Experience of working with the general public and dealing with enquiries
• Experience in providing accurate and appropriate information correctly
• Experienced Receptionist within the care profession

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.