Bank Switchboard Operator - Scarborough | York Teaching Hospital Facilities Management’

York Teaching Hospital Facilities Management; York and North Yorkshire; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare service provider is seeking a flexible Switchboard Operator and Receptionist based in Scarborough. This role involves managing emergency calls and operating the switchboard for a 24-hour service, making it suitable for candidates who enjoy varied shifts. Responsibilities include public liaison, administrative tasks, and ensuring professional service. Join a supportive team that values initiative and effective communication skills. This position offers access to NHS benefits, including a pension scheme and generous leave entitlements.

Benefits

Access to NHS Pension Scheme

27 days holiday rising to 33 days

Generous relocation package

Employee Assistance Programme

NHS Car Lease scheme

Learning and development opportunities

Discounts on services

Qualifications

• Experience in handling emergency calls and switchboard operations preferred.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Professional and patient-centered approach in all interactions.

Responsibilities

• Manage emergency calls efficiently and operate switchboard systems.
• Respond to public enquiries professionally and provide assistance.
• Handle administrative duties related to switchboard operations.

Skills

Effective communication

Calm under pressure

Initiative

Job description

Contract - Bank

Hours - As and When Required

Base - Scarborough

We are looking to recruit a flexible, enthusiastic, friendly, self‑motivated Switchboard Operator and Receptionist based in Scarborough Hospital. Some switchboard experience would be an advantage but training will be given.

The switchboard is a 24 hour service that runs seven days a week; this is therefore a job that would suit candidates who enjoy the flexibility of working different shifts.

The shift patterns include days, nights, weekends and bank holidays. Please note: The working pattern for this vacancy will be rostered over a 4 week rota.

You will need to have the ability to use your initiative when lone working and maintain a professional, confidential and patient‑cultured approach at all times.

Main duties include

• Deal with emergency calls in a calm and efficient manner over the emergency bleep system.
• Operate switchboard and communication systems, liaising and negotiating with internal and external callers.
• Deal and resolve (wherever possible) all enquiries in a professional manner, acting as help and advice, dealing with the public on the phone.
• Update and process electronic information onto the directory system as and when required, chasing up dated information by contacting consultants, secretaries, departments, IT etc.
• Administrative duties as well as taking calls, which include processing the information sent to the Switchboard email and writing up the doctors on call rota, and accurate logging of the Trust taxi usage.
• Dealing with people face to face to re‑programme and issue replacement pagers/bleeps when faults are reported, and replace batteries for paging equipment.

If you would like an informal discussion to understand more about the role, please contact Laura Blissett on 07385 417417.

Trust Information Pack

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions.
• A variety of different types of paid and unpaid leave covering emergency and planned leave.
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
• NHS Car Lease scheme and Cycle to Work scheme.
• An extensive range of learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers.

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co‑developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

YTHFM are currently funding level 1 membership of a Tailored Healthcare Cash Plan for all substantive Band 2 and 3 staff, on a trial basis and as a gesture of goodwill. This provides employees with access to a range of benefits, including refunding the costs of optical and dental services, physiotherapy, and wellbeing treatments, up to defined limits. This does not form part of our terms and conditions of employment and could be withdrawn at any time. We also offer discounted membership of Westfield Health’s standard Plan for staff on bank contracts or employed in Band 4 or above.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

This advert closes on Thursday 11 Dec 2025