Bank Service Delivery Manager

NHS; Redhill; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading healthcare employer in Redhill seeks a Service Delivery Manager for their Medicine Division. This full-time role involves operational delivery of services, supporting improvements, and managing administrative staff. Candidates should possess leadership experience in healthcare and demonstrate a commitment to high standards of patient satisfaction.

Qualifications

• Experience of working autonomously to meet challenging deadlines.
• Ability to deliver a high standard of patient and clinical satisfaction.
• Suitability for the role evidenced in a supporting statement.

Responsibilities

• Ensure operational delivery of medicine services.
• Support planning and implementation of service improvements.
• Manage administrative support staff.

Skills

Healthcare leadership

Line management experience

Written English proficiency

Education

Mandatory professional/clinical registration

Job description

Job Summary

We are excited to offer an opportunity to join our team as a member of the temporary workforce as a Service Delivery Manager working within the Medicine Division. The team is looking for a dynamic and energetic individual to take on the role of Service Delivery Manager for a busy department. The post holder will work as part of a dynamic team in delivering a safe and effective service for the Medicine multidisciplinary teams during an exciting time of development. This role is responsible for the successful operational delivery of medicine services to a high standard of patient and clinical satisfaction. The role will also be supporting the planning and implementation of service improvements and co‑ordination of operational teams. In addition, the post holder will have line management responsibilities for administrative support staff – medical secretaries, waiting list coordinators and pathway coordinators. You will need to have previous experience of line management, healthcare leadership, experience of working autonomously to meet challenging deadlines or equivalent experience.

Responsibilities

• Successful operational delivery of medicine services to a high standard of patient and clinical satisfaction.
• Supporting the planning and implementation of service improvements.
• Co‑ordination of operational teams.
• Line management of administrative support staff including medical secretaries, waiting list coordinators, and pathway coordinators.

Person Specification

• Evidence of a good standard of written English appropriate to the role.
• A complete and accurate application.
• Suitability for role evidenced in a supporting statement.
• Evidence of essential experience for role.
• Meet the essential education/qualifications required for the role.
• Hold the necessary mandatory professional/clinical registration.
• Evidence of the Trust values and behaviours.
• Evidence of any other essential criteria outlined in the person specification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Surrey and Sussex Healthcare NHS Trust

East Surrey Hospital

Canada Avenue

Redhill

RH1 5RH

Website: https://surreyandsussex.nhs.uk/

About Us

We provide emergency and non-emergency services to the residents of East Surrey, North‑East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill; a community of over 535,000 people. We provide acute and complex services and a range of outpatient, diagnostic services whilst Crawley Hospital and Horsham in West Sussex and Caterham Dene Hospital and Oxted Health Centre in Surrey provide less complex planned services. In 2019 the Care Quality Commission (CQC) rated our services as 'Outstanding' and we are one of the best performing Trusts in England. Winners of Health Service Journal Acute Trust of the year award 2021. National Patient Safety Awards winner and strive to be a beacon for safety in all that we do. We are rated the sixth highest trust in the South East and in the top 25% nationally for staff recommending the Trust as a place to work or receive treatment.

Job Details

• Date posted - 05 November 2025
• Pay scheme - Agenda for change
• Band - Band 6
• Salary - £20.69 a year per hour plus 12.07% WTD
• Contract - Bank
• Working pattern - Full-time, Flexible working
• Reference number - 326-7593437-RH
• Job location - East Surrey Hospital, Canada Avenue, Redhill, RH1 5RH