Bank Receptionist and Call Centre Clerk | Chesterfield Royal Hospital NHS Foundation Trust

Chesterfield Royal Hospital NHSFT; Chesterfield; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare provider in Chesterfield is seeking an Outpatient Receptionist & Call Centre Clerk. This role demands excellent communication and interpersonal skills to ensure quality customer care for patients attending outpatient clinics. Responsibilities include providing front-of-house service, processing patient records, and maintaining confidentiality. Flexible working hours may include weekends. Training will be provided.

Qualifications

• Exceptional communication and interpersonal skills.
• Ability to maintain attention to detail under pressure.
• Flexible availability to work varying hours, including weekends.

Responsibilities

• Provide a professional front of house and telephone service.
• Receive and process paper reconciliation slips.
• Input and update patient records accurately.
• Arrange outpatient appointments according to booking rules.
• Maintain strict confidentiality at all times.

Skills

Customer care focused

Exceptional communication skills

Interpersonal skills

Excellent organisational abilities

Ability to work under pressure

Attention to detail

Job description

Overview

An opportunity has arisen for a Bank vacancy as an Outpatient Receptionist & Call Centre Clerk. The role focuses on delivering customer care with exceptional communication and interpersonal skills to welcome patients attending outpatient clinics and direct them efficiently to the correct department. The post involves working across reception areas covered by the central team including a busy call centre.

Hours: standard hours are 08:00 – 17:00, Monday to Friday with a 1 hour lunch break. Hours are flexible and may require weekend work on occasion. Full training will be provided.

Responsibilities

• Provide a professional front of house and telephone service.
• Meet the needs of all service users, including those with communication impairments.
• Receive and process paper reconciliation slips efficiently while helping to maintain National and local standards.
• Input and update the Trust’s PAS system, ensuring accurate patient records and high data quality.
• Arrange outpatient appointments in accordance with the agreed booking rules.
• Keep up to date with organisational changes to provide a responsive and efficient service.
• Maintain strict confidentiality at all times relating to staff, patients and the Trust's operations.
• Be adaptable to work across the Choice & Access service, including the Central Booking Team and Outpatient Reception.

Qualifications / Skills

Customer care focused with exceptional communication and interpersonal skills; excellent organisational abilities; the ability to work under pressure and maintain attention to detail.

Additional Information

Our vision is to be a first-class provider of sustainable healthcare services. The organisation emphasises values such as COMPASSION, ACHIEVEMENT, RELATIONSHIPS and ENVIRONMENT. Please refer to the attached Job Description and Person Specification for full details.

Advert closes on Sunday 9 Nov 2025