Bank Receptionist and Call Centre Clerk

NHS; Chesterfield; On-site; GBP 18,000 - 22,000; Part time

Job summary

A healthcare provider in Chesterfield is seeking a Bank Receptionist and Call Centre Clerk. The role involves providing front desk service and managing telephone inquiries. Ideal candidates must demonstrate exceptional customer care skills and the ability to work under pressure. The position offers flexible working hours, including weekends, as needed. Training will be provided across various reception areas.

Qualifications

• Educated to GCSE grade C or above standard including English & Maths.
• Experience dealing with telephone enquiries and the general public.
• Ability to work as part of a team.

Responsibilities

• Provide professional front of house and telephone service.
• Input and update the Trust's PAS system accurately.
• Arrange outpatient appointments according to booking rules.
• Maintain strict confidentiality at all times.

Skills

Customer care focus

Exceptional communication skills

Good organisational skills

Attention to detail

Ability to work under pressure

Education

GCSE grade C or above including English & Maths

Tools

PAS System

Job description

Go back Chesterfield Royal Hospital NHS Foundation Trust

Bank Receptionist and Call Centre Clerk

The closing date is 09 November 2025

An opportunity has arisen for a Bank vacancy as an Outpatient Receptionist & Call Centre Clerk.

The successful candidates must be customer care focused, with exceptional communication and interpersonal skills to welcome patients attending outpatient clinics and directing them efficiently to the correct department.

Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient administration system to manage the booking of designated follow up clinics.

The post holders will be given full training to enable them to work in different reception areas covered by the central team including a busy call centre.

The standard hours of work are between 08:00 - 17:00 Monday to Friday with a 1 hour lunch break, but the hours of work are flexible & may require weekend working on occasion.

Main duties of the job

• To provide a professional front of house and telephone service.
• To meet the needs of all service users and take into account special requirements including communication impairments.
• To receive and process paper reconciliation slips efficiently and quickly whilst helping to maintain National and local standards.
• To input and update the Trust's PAS system, ensuring accurate patient computer records are maintained whilst achieving a high standard of data quality.
• To arrange outpatient appointments in accordance with the agreed booking rules.
• To keep up to date with organisational changes in order to provide a responsive and efficient service.
• Maintain strict confidentiality at all times, relating to staff, patients and the Trust's operations.
• Be adaptable to work across the Choice & Access service which includes the Central Booking Team and Outpatient Reception.

About us

Supporting our vision and values

Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other.

As members of staff we will always: Show COMPASSION - treating our patients and colleagues with consideration, kindness and respect Aim for high ACHIEVEMENT - providing excellent care, safe services, high standards and a positive experience every time Foster RELATIONSHIPS - being socially responsible, working openly and honestly with our patients, staff, partners and communities to improve what we do Create the right ENVIRONMENT - providing the tools and equipment that support a modern, eco-friendly, clean and safe environment

Job responsibilities

Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.

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Person Specification

Qualifications

• Educated to GCSE grade C or above standard including English & Maths (or equivalent)

Experience

• Experience of dealing with telephone enquiries
• Experience of dealing with general public
• Experience in working flexibly as part of a team
• Ability to prioritise workload
• Ability to work under pressure

Skills

• Good organisational skills
• Understanding of Confidentiality
• Methodical approach to decision making
• Knowledge of the PAS System

Personal

• Professional manner
• Ability to work as part of a team
• Good interpersonal skills
• Ability to work on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Chesterfield Royal Hospital NHS Foundation Trust