Bank - Porter - Aintree Site

NHS University Hospitals of Liverpool Group; Liverpool; On-site; GBP 21,000 - 25,000; Full time

Job summary

A prominent healthcare group in the UK is looking for a Porter to ensure smooth hospital operations by moving patients, delivering meals, and managing medical equipment. Candidates should possess excellent communication, customer service experience, and an understanding of health and safety issues. The role involves working autonomously while following strict guidelines. The position emphasizes patient-focused service and effective multitasking within a team environment.

Qualifications

• Proven ability to work quickly and calmly in emergencies.
• Excellent interpersonal skills with empathy.
• Good physical fitness to manage workload effectively.
• Ability to follow instructions and work to tight time constraints.

Responsibilities

• Move patients and deliver patient meals safely.
• Manage safe movement of medical equipment.
• Support service improvements and deliver high productivity.
• Provide customer focused Porter service.

Skills

Good verbal and written communication skills

Good Customer Service Skills

Understanding for health and safety issues

Ability to work within a team and on your own

Ability to use tact and diplomacy

Able to react flexibly in changing circumstances

Basic computer skills

Job description

The role of a Porter is instrumental to the smooth running of the Hospital, you will move patients, deliver patient meals and manage safe movement of other medical equipment. Porters should have the ability to work quickly and calmly in emergencies, have good interpersonal skills with the ability to listen and empathise, be patient and tolerant, a good physical fitness and have the ability follow instructions and work to tight time constraints.

You will be responsible for supporting service improvements and encouraging the delivery of high productivity; supported by excellent customer care.

You will be able to work on your own initiative and under direction, whilst maintaining confidentiality and discretion at all times. The ability to prioritise your own workload and multi-task, as well as excellent written and verbal communication skills are essential.

In this role you will be required to provide a customer focused Porter service.

Successful Applicants Must Have

• Good verbal and written communication skills.
• Good Customer Service Skills.
• Understanding for health and safety issues.
• Ability to work within a team and on your own.
• Ability to use tact and diplomacy in all situations.
• Able to react flexibly in changing circumstances.
• Basic computer skills.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities — from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

For further details / informal visits contact: Name: Bank Recruitment Job title: Bank Recruitment Email address: [e-mail] Telephone number: 0151 529 6999