Bank Patient Services Assistant

EAST LANCASHIRE HOSPITALS NHS TRUST; Lancashire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare trust in the UK is looking for a Patient Services Assistant to provide high-quality patient support services. Key responsibilities include managing cleaning tasks, transporting patients safely, and participating in service improvement initiatives. Candidates should have a Level 2 qualification in English and Maths, possess strong organisational skills, and be able to adapt to changing requirements. The role is crucial for maintaining cleanliness and safety in the healthcare environment.

Qualifications

• Proven ability to understand and comply with detailed procedures.
• Ability to adapt to new ideas and remain flexible.
• Proven ability to maintain confidentiality at work.

Responsibilities

• Manage daily duties efficiently without compromising on quality.
• Transport patients safely and perform cleaning tasks in various settings.
• Respond to requests for deep cleans and maintain high cleanliness standards.

Skills

Organisational skills

Flexibility

Confidentiality

Ability to take instructions

Education

Level 2 qualification in English and Maths

Job description

To provide a full range of high‑quality direct patient support services throughout the Trust, ensuring the team’s quality standards and service delivery expectations are consistently achieved. The Patient Services Assistant (PSA) role is part of the Estates and Facilities Division and combines traditional ancillary support services such as patient portering and domestic cleaning to enhance patient experience and improve patient flow.

Responsibilities

• Manage duties required in each shift and deliver the service quickly without compromising quality.
• Respond promptly to requests for deep cleans and isolation discharge cleans.
• Participate in service‑improvement events and support change initiatives.
• Perform all allocated tasks within the allotted time and maintain high quality standards.
• Contribute to maintaining a safe working environment for self and the zonal team.
• Carry out duties in accordance with hospital policies, guidelines and relevant legislation, including Infection Control procedures.
• Ensure all cleaning standards are maintained to reduce the risk of hospital‑acquired infections.
• Seek necessary information and order supplies to perform the role competently and safely.
• Report incidents and injuries to the appropriate officer promptly.
• Attend all mandatory training and other relevant training required by the role.
• Contribute to effective communication, facilitating teamwork and cooperation within the zone team, ward/unit and with other departments.
• Use radio, phone, bleep, computer or other devices, following the Trust’s information governance guidelines.
• Move/transport patients safely from one location to another, including pushing and pulling wheelchairs, beds or trolleys using established safe methods.
• Perform all cleaning tasks – wards, clinics, sanitary areas, offices and communal spaces.
• Safely relocate beds and other furniture, and decontaminate them as required.
• Move deceased patients in a sensitive manner.
• Deliver and collect patient meal trolleys and medical gas canisters.
• Remove dirty curtains and hang fresh clean curtains, using ladders where necessary.
• Buff, scrub and redress floors; perform carpet cleaning using appropriate machinery.
• Work as a member of a team to provide effective patient support services to a zoned area.
• Contribute to the unit’s quality plan and operational functioning.
• Co‑ordinate emergency and contingency actions, including fire evacuation and helicopter support.
• Take reasonable care of oneself and consider how one’s actions affect others and the Trust.
• Assist with the orientation and induction of new staff.

Qualifications

• Level 2 qualification in English and Maths.
• Proven ability to understand and comply with detailed procedures and retain information.
• Proven ability to organise and prioritise own workload and follow written instructions.
• Proven ability to adapt to new ideas, knowledge and skills while remaining flexible.
• Ability to take instructions.
• Proven ability to keep information confidential.

Desirable Criteria

• Previous experience of working with patients or clients.
• Previous cleaning, and/or portering experience.
• Actively seeks to develop professionally.

Values & Commitment

The Trust is committed to providing safe, personal and effective care and upholds values of respecting the individual, putting patients and customers first, promoting positive change, acting with integrity and serving the community. It operates a Zero Tolerance policy to aggression, violence, bullying and harassment and a smoke‑free policy.

Equal Opportunities

The Trust is an equal opportunities employer and encourages applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applicants from BAME communities.

Application Process

Salary is advertised for full‑time hours; for part‑time posts the salary will be pro‑rated. Disclosure and Barring Scheme checks will be undertaken on the candidate’s behalf and the cost will be recovered from salary. Candidates should review the application instructions and provide proof of qualifications and a DBS check where required.