Bank Patient Service Advisor - Evening and Weekend hours

NHS; City Of London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A healthcare provider is seeking a Bank Patient Service Advisor to join their practice in Wandsworth. The role involves handling patient enquiries, managing appointments, and supporting patient access to services. Ideal candidates will have administrative experience in a healthcare setting and strong communication skills. The position offers flexible hours during evenings and weekends with competitive pay of £12.80 per hour.

Benefits

Company Pension Scheme

Cycle to work scheme

Access to online discounts portal

Employee Assistance Program

Qualifications

• Experience in a similar setting, particularly in General Practice.
• Ability to deal courteously with patients and relatives.

Responsibilities

• Process patient enquiries face to face and over telephone.
• Book and amend patient appointments.
• Signpost patients to community services.

Skills

Previous administration experience

Customer service experience

EMIS system knowledge

Strong computer skills

Job description

Bank Patient Service Advisor - Evening and Weekend hours

The Junction Health Centre are currently looking for Bank Patient Service Advisors to join our GP Practice in Wandsworth on a 0 hour a week Bank contract. We are looking for people to specifically cover evening and weekend hours. We are open 8am-8pm on the weekends.

At Practice Plus Group, we operate community general practices on behalf of the NHS, offering patients the full range of services they would expect from a local GP. We work in partnership with the NHS to ensure that patients get quick and easy access to the care they need at the right time.

The successful candidate will process deal with patient enquiries face to face and over the telephone, book and amend patient appointments, send referrals to hospitals, appropriately signpost patients to services within the community, have an overview of the demands and workflow of the practice and work with the Practice Manager in daily management of appointments. This position is bank, so you can pick up as many or as little shifts as you'd like.

Main duties of the job

The Patient Service Advisor will be responsible for the general administrative and receptionist functions within the Practice. Work within set routines, policies and procedures to provide a comprehensive high-quality service to the practice, and be able to deal efficiently and courteously with patients and relatives enquiries.

We can offer you:

• £12.80 per hour
• Support of a highly skilled and knowledgeable team
• Company Pension Scheme
• Cycle to work scheme
• Access to our online discounts portal and EAP service

About us

The ideal candidate will have previous administration experience and a similar setting and in General Practice. As well as experience in advising patients/relatives, and the ability to exercise judgement when dealing with patient enquiries. Knowledge/experience with EMIS the web clinical system and strong computer/administrative skills would also be advantageous.

Contact and Notes

If you'd like to learn more, please contact: [e-mail]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Legal and EEO

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Remuneration

£13.77 to £13.77 an hour. Flat rate of £13.77