Bank Patient Access Officer

HCA Healthcare UK; Greater London; On-site; GBP 17,000 - 22,000; Full time

Job summary

The Lister IVF, part of HCA Healthcare UK, is seeking Bank Patient Access Officers to join our team in London. You will provide administrative support to consultants and third parties, helping to drive a seamless patient journey with high-quality customer care.

Shifts are varied between 8 AM and 6 PM, Mon-Fri, with coverage dependent on staffing needs. Prior admin or customer-facing experience is valued as you’ll interact with patients and visitors in a fast-paced healthcare environment.

Qualifications

• Previous admin experience in client-facing role.
• Strong communication and empathy with patients.
• Ability to stay calm under pressure and multitask.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Pre-register or register patients onto HCA databases.
• Maintain accurate patient information and manage waiting areas.
• Coordinate patient bookings and respond to queries promptly.
• Support consultants and third parties with admin tasks.

Skills

Administrative experience

Customer-facing

Job description

Bank Patient Access OfficerLondon: The Lister Hospital- IVF, ChelseaShifts: Various between 8AM - 6 PM. we are looking for Bank Patient Access Officers who are able to work Mon-Fri on alternating shift dependent on coverage requiredContract Type – BankPay: Competitive Bank hourly rate dependent upon shift.Join a world-class team at Lister IVF, HCA Healthcare UK, as a Bank Patient Access Officer.We are currently seeking Bank Patient Access Officers to join our dynamic team at The Lister IVF , HCA Healthcare UK. This is an exciting opportunity to work in a flexible, patient-focused environment that values both clinical excellence and compassionate care.Your duties as a Bank Patient Access Officer will include providing a comprehensive range of administrative services to consultants and other third parties that will assist in promoting the successful management of all aspects needed to facilitate a seamless patient pathway.In this role, you will be able to facilitate the patient’s experience by providing a 5-star and world class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times whilst handling a high volume of activity.For candidates from retail or hospitality, this role offers a unique opportunity to bring your customer service skills into a healthcare environment, where you can grow professionally and have a direct impact on patient care. You’ll gain valuable experience in a clinical setting, with opportunities for career progression through internal and external trainingWhat you’ll do:Greet patients and visitors with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive.Engage with patients throughout their journey, addressing queries, providing clear communication, and maintaining a welcoming environment.Respond promptly to any patient or third-party requests, demonstrating empathy and understanding in every interactionMaintain accurate and up to date information on the hospital database during the patient journey.Formally pre-register or register all patients onto HCA databases.Ensure all relevant Patient documents are signed and scanned to the patient accounts.Manage patient waiting areas to ensure the Patient Access Service runs smoothly.Coordinate and facilitate all patient bookings where applicable.What you’ll bring:Previous Administrative experience in a client/customer-facing role (candidates with retail or hospitality backgrounds are encouraged to apply).Strong interpersonal and communication skills, with a positive attitude and the ability to empathise with patients and visitors.Excellent customer care skills, ensuring each patient’s journey is seamless and compassionate.Ability to remain calm and professional under pressure while managing multiple tasksWhy HCA UK?Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Bank Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.Culture and valuesAt HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:Unique and Individual: We recognise and value everyone as unique and individualKindness and compassion: We treat people with kindness and compassionHonesty, integrity and fairness: - We act with absolute honesty, integrity and fairnessLoyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity Reasonable adjustmentsWe believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.#LI-MM1