BANK Out of Hours Supervisor

Bromley Healthcare; Bromley; Hybrid; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Pension schemes

Discounted gym memberships

Cycle-to-work scheme

Home furnishings discounts

Electronics discounts

Employee Assistance Program

Blue Light Card

Lease car scheme

Job summary

Bromley Healthcare is recruiting a Bank Out of Hours Supervisor based in Orpington. The role supports the Out of Hours GP Service, coordinating care with GPs, NHS 111 and other providers during evenings, nights, weekends and bank holidays.

Salary bands and NHS progression determine compensation; the post involves managing a small CCC team and ensuring safe, timely patient care with robust administrative processes.

Qualifications

• GCSE passes at grade C or above.
• Knowledge of local care pathways and NHS processes.
• Experience in a senior administrative role supporting a clinical service.
• Confidential information handling experience.
• Supervisory skills and people management experience.
• Experience in a high-volume call environment.

Responsibilities

• Provide day-to-day management of the OOHs Team within the CCC.
• Line manage drivers on shift and ensure coverage.
• Prioritise and delegate workload to meet clinical demands.
• Ensure calls are answered and voicemails processed per SOPs.
• Maintain accurate data in EMIS and Malinko; uphold IG policies.
• Monitor KPIs and service statistics; escalate issues as needed.

Skills

Supervisory Skills

Line management

Planning & organisation

Attention to detail

Communication

Prioritising workload

Education

GCSE passes at C or above

Tools

EMIS

Malinko

MS Office

Job description

Site Central Court Town Orpington Salary £33,262 - £36,027 Inclusive of HCAS pa pro rata Salary period Yearly Closing 15/10/2026 23:59 Interview date 15/10/2026

Bromley Healthcare, a community interest company, delivers a diverse range of services encompassing community nursing (e.g., district nursing, health visiting, specialist nursing) and therapy services catering to individuals across all age groups. Stemming from the community provider unit of NHS Bromley, we boast extensive experience in serving the Bromley populace over many years.

Working at Bromley Healthcare offers a fulfilling experience. Our distinctive service delivery approach and commitment to hearing every employee's voice ensure a gratifying career journey. As a Social Enterprise, we embrace an innovative approach to healthcare delivery, combining the traditional strengths of the NHS, such as robust training and development opportunities, with the flexibility to reinvest surpluses into community initiatives.

Employees of Bromley Healthcare whose role maybe at risk will receive priority consideration.

Applicants for roles involving driving responsibilities will be required to provide proof of business insurance.

Bromley Healthcare recognises the use of AI but job applicants are advised to ensure their applications are reflective of their skills, knowledge and experience. Where AI has been used in the job application this will need to be declared by the applicant explaining the type of AI used and its purpose, please use the supporting statement section to specify your use of AI.

Job overview

BANK Out of Hours Supervisor

Band 4 - £31,081 - £33,665 Inclusive of HCAS pa pro rata

adhoc hours - bank

Are you looking for a BANK role where you can make a difference outside of regular working hours? Bromley Healthcare is currently recruiting for an Out of Hours Supervisor to join our team based in Orpington.

This is a key role supporting our Out of Hours GP Service, working closely with GPs, NHS 111 and other healthcare providers both internally and externally, to ensure smooth and effective service delivery during evenings, overnights, weekends and bank holidays. You will be the central point of contact during Out of Hours periods, providing operational support and helping to coordinate care of patients when they most needed it, as well as providing support and management to the Care Coordination Centre weekend admin team.

Shift times 1800-2330 (Monday to Friday) 2330-0800 (Sunday to Thursday), 1600-2330 (Weekends), 2330-0700 (Friday and Saturday).

Main duties of the job

Key responsibilities include

Providing onsite supervision and support to the Out of Hours GP Team, including drivers.

Liaise with NHS 111 and other healthcare providers (both internal and external) to ensure safe and timely patient care.

Monitor and manage the operational flow of the service.

Respond to urgent issues or escalations, ensuring service continuity.

Working for our organisation

Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups.

Compensation is contingent upon NHS experience and current banding/pay point.

We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings.

Detailed job description and main responsibilities

Management

To provide day to day management of the OOHs Team within the CCC, including but not limited to:

• Line managing the drivers on shift, in line with Bromley Healthcare’s policies and its expectations of OOH Supervisors.
• Identifying any potential gaps in administrative support and attempting to rectify them using alternative resources where necessary.
• Effectively managing changes within the team and promoting a positive working approach.

Service Delivery

Responsibility for day to day service delivery, including but not limited to:

Call Management

• Managing, prioritising and delegating workload to the team on a daily basis to meet the competing demands of the clinical teams and service users.
• Responsibility for ensuring all telephone calls are answered and voicemails processed in line with SOPs.
• Responsibility for ensuring standardised processes are followed on a day to day basis.
• Ensuring all recorded information is accurate, up to date and factual i.e. outcomes and activity codes are recorded in a timely manner on EMIS and Malinko.
• Ensuring adherence to information governance policy, including but not limited to the storage of patient information, and the safeguarding of patient data.
• Responsible for effective administrative caseload management on a day to day basis.
• Ensuring a personal understanding of care pathways and points of access for Health Care Professionals.
• Acting as the first point for formal complaints, identifying the complaint, documenting on Datix and starting a preliminary investigation.

Service Development and Improvement

• Successfully embedding new processes with team members, following direction from the Team Manager.
• Reviewing day to day processes and identifying potential efficiency savings and escalating to Team Manager.
• Supporting the Team Manager with the creation and future development of SOPs.

Management Information and Reporting

• Responsibility for proactively trying to avoid and if unable to, highlighting any potential breaches in waiting times, DNAs and UTAs alongside other KPIs to the Team Manager.
• Responsibility for ensuring the completion of service specific administrative functions such as but not limited to – monitoring of lab reports on EMIS, management of workflow manager errors, opening appointment books on EMIS and updating district nursing visit information on Malinko.
• Monitoring day to day service statistics to react as/when required in terms of allocating workload and changing tasks/priorities across the team.

Other

• Provide support and cover other Team Coordinator’s during periods of annual leave and sickness across the CCC.
• Escalating any estates or equipment issues to the Team Manager and Head of Care Coordination for resolution.

Person specification

Qualifications

• GCSE (or equivalent) passes at Grade C or above

Specific Skills

• Ability to use own initiative and knowledge of when to elevate.
• Knowledge of current local care pathways and referral criteria to specialist teams
• Well-honed planning and organisational skills with the ability to prioritise work.
• Experience of working in a senior administrative role supporting a clinical service.
• Previous exposure to dealing with confidential information.
• Supervisory Skills with ability to manage performance and sickness absence.
• Experience in a high volume call environment.

Personal Qualities

• Works effectively and flexibly as part of a team to meet the needs of the services.
• Confident in dealing with people at all levels.
• Flexible and adaptable to change.
• Excellent attention to detail.

IT

• Strong knowledge of MS Office.
• Experience of EMIS or equivalent clinical systems.
• Effective in managing multiple data base computer systems.
• Experience of using Malinko.

We are dedicated to caring for our service users and their loved ones, as well as ensuring the wellbeing of our colleagues. That's why we strongly encourage all colleagues to avail themselves of the Coronavirus vaccination.

To get a sense of what it's like to work with Bromley Healthcare, you can visit our YouTube channel at the following link: YouTube Channel .

Salary is determined by NHS experience and current banding/pay point. External applicants will begin at the entry point of the salary scale in line with NHS terms and conditions.

At Bromley Healthcare, we are fully committed to fostering a diverse and inclusive culture where all colleagues feel supported, nurtured, and celebrated. Discrimination of any protected characteristic is not tolerated. Diversity and inclusion are key components of our People Strategy, as an equal opportunities employer, we are particularly eager to enhance Black, Asian, and Minority Ethnic (BAME) representation across Bromley Healthcare, especially at senior levels.

We welcome applicants with a disability. We are able to support reasonable adjustments throughout the interview process, please let us know if you require any.

We understand the importance of balancing work and life, so we offer our staff a variety of flexible working options from day one. These include:

• Compressed hours
• Part-time
• Job shares

We encourage you to discuss this with your hiring manager, who will take your individual circumstances to account alongside the service needs.

We eagerly anticipate welcoming you to a rewarding career with Bromley Healthcare. Please note that all offers of new employment with Bromley Healthcare are subject to a three-month probationary period.

Bromley Healthcare recognises the use of AI but job applicants are advised to ensure their applications are reflective of their skills, knowledge and experience. Where AI has been used in the job application this will need to be declared by the applicant explaining the type of AI used and its purpose, please use the supporting statement section to specify your use of AI.

Bromley Healthcare CIC is an NHS community provider and an integral part of the NHS family. However, we pride ourselves on being different; as a co-owned social enterprise, Bromley Healthcare CIC is owned by its employees. This ensures that our staff remain under NHS Agenda for Change Terms and Conditions and are members of the NHS pension scheme (provided they are eligible). If not, we offer the Nest or Scottish Widows pension schemes.

• Please ensure you check your emails regularly, as this is our primary mode of communication throughout the recruitment process. As a general guideline, interviews typically occur within 2 weeks of the closing date.
• When providing employment reference details, please ensure you provide accurate work-related email addresses so references can be promptly sought when progressing your application. Your referees must be individuals known to you in a line manager or professional lead capacity.
• All staff identified as AT-RISK who meet the requirements of the post will be prioritized accordingly.
• The Trust utilizes the TRAC systems recruitment platform to administer all stages of the recruitment process, meaning that shortlisting information will not be communicated via NHS Jobs.
• Bromley Healthcare reserve the right to close adverts earlier than first published.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.