Bank Medical Records Clerk

NHS; Gillingham; On-site; GBP 20,000 - 22,000; Part time

Job summary

A public health service in the UK is seeking a Bank Medical Records Clerk to maintain health records and ensure high-quality patient care. Responsibilities include managing records, assisting with audits, and providing excellent customer service. Applicants should possess good communication skills and experience in admin roles. Opportunities for professional development are included.

Benefits

Free mandatory training

Cost of DBS and uniform covered

Priority shift booking over agency staff

Support for revalidation

Opportunities to work in specialist areas

Qualifications

• Must understand and comply with Data Protection Act and maintain confidentiality.
• Admin / office experience, interested in providing quality patient care.

Responsibilities

• Maintain the Health Records Library and transit area.
• Pull case notes for clinic, admissions, audit, and requests.
• Act as first point of contact for missing notes.

Skills

Good communication skills - written and verbal

Customer care skills

Computer literate, in particular use of MS windows and Outlook

Excellent interpersonal skills

Ability to work on own initiative and to work within a team

Good working knowledge of Oasis system

Strong sense of commitment to openness, honesty and integrity

Education

Good General Education to O'Level or equivalent

Job description

Interview Date: 5th November 2025

WEEKEND DUTIES REQUIRED

We are recruiting for a Bank Medical Records Clerk who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

In return for your hard work and dedication, The Temporary Resourcing Service offers the following benefits:

• Free mandatory training
• Cost of DBS and uniform is covered by the Trust
• Priority shift booking over agency staff
• Support for revalidation
• Opportunities to work in specialist areas and develop key skills and experience
• Short-term, medium-term long-term "lines of work" available in a variety of areas (guaranteed shifts)
• Weekly payroll
• Online shift booking, allowing for shifts to be booked via smart phones and no need for paper timesheets
• Dedicated team to ensure you are supported

Main duties of the job

To receive and despatch health records from the Health Records Libraries and Transit areas to collect, despatch or distribute patient case notes to deliver to areas at Medway NHS Trust and off-site locations.

To deal with queries relating to the availability of the patient case notes for outpatients and admissions 48 hours prior to the appointment date.

In conjunction with colleagues in both Health Records Library and the Patient Service Centre coordinate searches for missing notes with the aim of finding and delivering these to the correct location as soon as they are found.

Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

About us

Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.

As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and a half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.

Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.

Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:

B - Bold

E - Every person counts

S - Sharing and open

T - Together

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.

Job responsibilities

To be responsible for maintaining the Health Records Library and transit area in good order by moving notes or tidying case note shelving under instruction from the relevant Team Leader or Manager.

To be responsible for pulling case notes for clinic, admissions and audit and request lists and following requests by telephone, tracking records to the appropriate location and completing the appropriate log sheets.

To be the first point of contact for missing notes, tracked to the Health Records Library, on the day or the day prior to a patient\'s attendance, escalating any problems immediately to the Library Supervisor / Team Leader.

Person Specification

Qualifications

• Good General Education to O\'Level or equivalent

Knowledge

• Must understand and comply with Data Protection Act and maintain confidentiality at all times
• Must be interested in providing a quality service to support good patient care and experience

Experience

• Has the ability to adapt to challenging and changing situations/demands and able to support colleagues through stressful situations, including flexibility to provide cover
• Admin / office experience. Must be interested in providing a quality service to support excellent patient care and experience

Skills

• Good communication skills - written and verbal
• Customer care skills
• Computer literate, in particular use of MS windows and Outlook
• Excellent interpersonal skills
• Ability to work on own initiative and to work within a team
• Good working knowledge of Oasis system
• Strong sense of commitment to openness, honesty and integrity in undertaking the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.