Bank Housing Officer

Serco Group Plc; Long Eaton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in Long Eaton is seeking a dedicated individual to support vulnerable asylum seekers. You will ensure hotel accommodations meet safety and operational standards while assisting individuals in navigating their requirements. The role includes managing service user requests and working within a team. This position offers weekly pay and access to various support programs.

Benefits

Weekly pay

Access to employee assistance programme

Free-of-charge DBS checks

Access to an enhanced pension scheme

Fantastic career development opportunities

Qualifications

• DBS check: A Disclosure and Barring Service (DBS) check will be required before you begin.

Responsibilities

• Ensure the allocated hotel is safe, habitable, fit for purpose and fully equipped.
• Act as the designated point of contact to support Service Users with their requirements.
• Be a key member of the Housing Officer team.
• De-escalate and manage conflict.
• Respond to service user requests, including complaints and medical requests.
• Report breaches of terms and conditions.
• Administer operational cash.
• Work with transportation teams to ensure service users are available for dispersal.
• Demonstrate people skills for engaging with individuals whose first language isn’t English.

Job description

Overview

Here at SWS, you\'ll join a dedicated team focused on assisting individuals moving through the asylum system. You\'ll help ensure vulnerable asylum seekers have access to the critical support they need alongside comfortable hotel accommodation.

Responsibilities

• Ensure the allocated hotel is safe, habitable, fit for purpose and fully equipped.
• Act as the designated point of contact to support Service Users with their requirements, while ensuring they remain compliant with the conditions of their support provision. This includes liaising with the hotel and other third parties.
• Be a key member of the Housing Officer team; be self-motivated and able to use your own initiative to work to tight timescales.
• De-escalate and manage conflict.
• Respond to service user requests, including complaints, medical requests, and interpreter requests.
• Report breaches of terms and conditions (e.g., antisocial behaviour).
• Report any property faults identified.
• Administer operational cash.
• Work with transportation teams to ensure service users are available for dispersal, relocation, and other transport activities.
• Demonstrate people skills, including communicating with individuals whose first language isn\'t English, and face-to-face engagement.
• Demonstrate organisational skills to manage various responsibilities.
• Demonstrate self-motivation and initiative to work effectively within tight timescales.
• DBS check: A Disclosure and Barring Service (DBS) check will be required before you begin.

Working Hours

You\'ll work 12-hour shifts on a bank basis with the following shifts:

• Day shifts (7am to 7pm)
• Night shifts (7pm to 7am)

Why Serco Workforce Solutions?

• A place you can make an impact: Take pride in doing temporary work that really matters, providing a vital front-line service.
• A place you can count on: Access to training, development, support to grow, and many career opportunities.
• A place for you: Be part of our team; temporary workers are valued, and we support you to care for the public and each other.
• Weekly pay
• Access to our employee assistance programme
• Fantastic career development opportunities
• Free-of-charge DBS checks
• Access to an enhanced pension scheme