Bank Housekeeper

St Monica Trust; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A residential care organization in Bristol is seeking a Housekeeper to provide essential cleaning and meal services while supporting the well-being of residents. The ideal candidate will demonstrate strong cleaning skills, a commitment to health and safety, and excel in customer service. This role includes maintaining a safe environment and building trusting relationships with residents and staff. Full training is provided, and previous experience in catering or care is desirable, but not essential.

Qualifications

• Experience of general cleaning and knowledge of cleaning techniques.
• Knowledge of basic health and safety.
• Passion for excellent service delivery.

Responsibilities

• Comply with Health and Safety regulations and report hazardous situations.
• Provide full cleaning and meal services as required.
• Maintain stock of cleaning supplies and equipment.

Skills

Cleaning techniques

Customer service

Communication

Health and safety knowledge

Job description

Key Responsibilities

• Comply with Health and Safety regulations and report any hazardous situations.
• Provide full cleaning and meals services as required.
• Maintain stock of cleaning supplies and equipment for the relevant area.
• Demonstrate respect for individuals' homes, living and working environments.
• Build relationships of trust and act professionally with all visitors.
• Assist other teams as required, e.g., spot and report potential resident well‑being concerns.

Skills and Experience

Communication

• Write notes and messages – numeracy, literacy and verbal skills.
• Communicate with people with differing communication needs.
• Encourage and influence.
• Understand and follow instructions and procedures.
• Strong customer service skills.
• Mixed methods and mediums of communication.

Thinking Style

• Analyses and evaluates given information.
• Adapts style and approach appropriate to situation or task.
• Structures tasks/activities.
• Pre‑empts issues and troubleshoots.
• Refers appropriate decisions to line manager.
• Identify and recommend learning and development areas for colleagues.
• Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.

Well‑being and Values

• Demonstrate interest, care and attention.
• Create a positive impression.
• Ensure residents' safety, security and well‑being.
• Reliable, professional and dependable.
• Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues health or well‑being.
• Contribute to maintaining a safe and secure environment – reporting faults, repairs or hazards through appropriate channels.

Working with Others

• Works effectively as part of a team.
• Build relationships of trust with others (team, residents and their family & friends).
• Potential exposure to challenging, physical or emotional situations.

Other Skills and Qualifications

Essential

• Experience of general cleaning and knowledge of cleaning techniques.
• Knowledge of basic health and safety.
• Passion for excellent service delivery.

Desirable

• Experience of catering work.
• Food hygiene practices.
• Basic hygiene practices (including food).
• Worked within a care or dementia care setting.

Additional Information

• Duties must be carried out in compliance with St Monica Trust's Equality, Diversity and Inclusion Policy.
• This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
• This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.

Role

As Housekeeper, supporting our residents is the most rewarding part of the role. The role includes cleaning residents' rooms, communal areas, dining areas and helping with food. You'll be a practical person with the ability to think and respond quickly.

Training and Development

While experience of working with older people and/or people living with dementia is desirable, it is not essential. Full training will be provided.