Bank Healthcare Support Worker

NHS; Boston; On-site; GBP 15,000 - 21,000; Full time

Job summary

Bank Healthcare Support Worker role at Lincolnshire Partnership NHS Foundation Trust (Havenside Ward, Boston) operates on a zero-hours contract. Bank shifts across mental health and related services. You will complete a 5-day training week (RRP) and must meet Trust requirements.

Pay is £13.17 per hour pro rata on an zero hours basis; sponsorship is not available. Successful candidates will work under the Ward Manager and Senior Nurse guidance, contributing to patient care and service delivery.

Qualifications

• Needs transferable knowledge in healthcare or caring settings.
• Strong communication and relationship skills required.
• Ability to de-escalate and manage challenging situations.
• Ability to plan and organise care and everyday activities.

Responsibilities

• Deliver direct and indirect patient care in liaison with the nursing team.
• Implement care according to the patient care plan.
• Support patients in recreational, therapeutic, and daily activities.
• Record information in clinical notes and the Trust system.

Skills

Communication and relationship skills

De-escalation

Care planning

Education

NVQ Level 2 in Care

Cavendish Care certificate or similar

Job description

Employer Lincolnshire Partnership NHS Foundation Trust Employer type NHS Site Havenside Ward Town Boston Salary £13.17 per annum pro rata Salary period Hourly Closing 18/11/2026 23:59

Band 3

Job overview

Job Title: Bank Healthcare Support Worker

Pay Band: Band 3

Reports to: Ward Manager / Senior Nurse

Please be aware before you apply :

• This role is not available for Sponsorship due to the nature of it being a zero hours contract.
• Successful candidates will need to be able to complete a 5 day RRP, (reducing restrictive practice) training week to work as a Bank HCSW in LPFT, this follows a successful Occupational Health referral report.
• This Bank (zero hours) HCSW role will predominantly be required to be for bank shifts at Havenside Ward, Boston.
• Due to expecting large numbers of applicants for this role, it may be closed prior to the advertised closure date, once sufficient applications are received.

Main duties of the job

Responsibilities for direct/indirect patient care:

• Acknowledge personal limitations in respect of competencies required to undertake the role, taking on responsibility to deliver and provide personal care activities in liaison with the supervising nursing and nursing team.
• Implements care according to the service user’s individual care plan.
• Participates in all recreational, leisure and any other therapeutic, physical or social activities in the provision of health and social care to service users.

Responsibilities for policy and service development implementation:

• Carry out safe practice in accordance with Trust policies and procedures, commenting on policies, procedures and developments as necessary.

Responsibilities for financial and physical resources:

• Use safely in accordance with manufacturers guidance clinical equipment in the performance of their work to appropriate high standards of care.
• Inform the supervising nurse of any shortages of stock and supplies including any defects in clinical equipment used.

Responsibilities for human resources (including training):

• Participate in performance review, supervision and undertake mandatory training and personal development as required of the post including competency development.

Responsibilities for information resources:

• Record all self-generated information within the service users' clinical notes and/or using the Trust’s clinical information system (Maracis) under the direct supervision of a nurse.

Working for our organisation

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this!

We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.

Working as a Bank employee for the Trust is demanding, but a highly fulfilling role, where you will be contributing to service improvements, building a strong foundation for continued professional development and with the opportunity to grow your career within LPFT.

Detailed job description and main responsibilities

Successful applicants will need to demonstrate the following:

• Transferable knowledge and experience in healthcare, partnership working or have a genuine interest in working in care.
• Meeting the values and vision of the Trust.
• Support the 6 C's as embedded practise.
• Flexible hours and short notice requirement.
• Covering all Mental Health Services, including Inpatient, Crisis and Home Treatment and Community.

We are looking for people that want to invest and support our Bank:

• Putting people first.
• Behaving with respect, compassion and integrity.
• Having pride in our work.
• Working in partnership.
• Developing our staff.
• Being recovery focused and making a positive difference.

Our Vision:

• Putting people first.
• Behaving with respect, compassion and integrity.
• Having pride in our work.
• Working in partnership.
• Developing our staff.
• Being recovery focused and making a positive difference.
• To make a difference to the lives of people with mental health, substance misuse problems and learning disabilities.
• To promote recovery and quality of life through effective, innovative and caring mental health and social care services.

You must uphold the Trust’s Vision and Values:

Our Vision- To support people to live well in their communities.

Values:

We are Inclusive

We are always learning

We are kind

We work together

Our voice and actions matter

Qualifications:

• Cavendish Care certificate or similar.
• NVQ Level 2 in Care or similar.

Experience:

• Relevant experience working with people with mental health problems or demonstration of an understanding of people with mental health problems. Voluntary or working capacity within mental health service or equivalent.

Skills & Competences:

• Communication and relationship skills.
• Development and maintain communication (routine information) with the immediate team in order to promote good client care.
• Ability to provide basic physical and mental health care supporting activities of daily living.
• Planning and Organisational Skills Social engagement.
• De-escalation.

Guidance

• Relevant experience working with people with mental health problems, and/or in the caring sector. Minimum 12 months+ experience.
• Can demonstrate an understanding of people with mental health problems, either via working with or via study.
• Voluntary or working capacity within mental health service or equivalent care sector. Minimum 12 months+ experience.
• Detailed, clear and well written role application form.
• Be able to work and/or commute to Havenside, (Boston, PE21)

We are leading the way with mental health transformation projects. Multi-million-pound schemes to transform patient environments and radically redesign community services are currently underway, as part of our commitment to reshaping the future of mental healthcare.

We believe the key to high quality patient care is a contented workforce. This is reflected in the Care Quality Commission rating us as ‘outstanding’ for well led and ‘good’ overall, and 75% of our staff recommending us as a place to work.
We offer options for flexible working and provide development pathways and opportunities. We have a proud partnership with the University of Lincoln and the Lincoln Medical School, which has expanded our academic offerings to nurture talent across the Trust.

We are committed to ensuring our workforce is diverse at all levels. We are currently under-represented particularly at senior leadership level, so we welcome applications from women, people with disabilities, people from black and minority ethnic backgrounds, and those from the LGBT communities.

We support and celebrate diversity. We have active staff network groups for Black Asian Minority Ethnic (BAME) staff, Lesbian Gay Bi Trans (LGBT+) staff, staff with Mental and Physical Lived Experience (MAPLE) and our dedicated staff groups for men and women. We are a Silver Standard Employer with ENEI, were in the top 100 organisations in the country within the Stonewall Index (in 2019), and have been a finalist for the Health Service Journal (HSJ) Mental Health Trust of the Year Award two years in a row.

We offer 24-hour services within our Inpatient, Crisis and SPA teams, if you are successfully appointed to posts in these areas or others that might have specified, you will be required to work unsociable hours and shift patterns.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.