Bank General Administrator | Bedfordshire Hospitals NHS Foundation Trust

Bedfordshire Hospitals NHS Foundation Trust; England; Hybrid; GBP 20,000 - 30,000; Part time

Job summary

A leading healthcare provider in the UK is seeking clerical staff to join their bank, providing essential administrative support across hospital departments. This role offers flexibility and the opportunity for career growth within the NHS Trust. Ideal candidates should possess strong communication skills and adhere to confidentiality. A commitment to maintaining high administrative standards is essential. The closing date for applications is November 3, 2025.

Benefits

Flexible work schedule

Comprehensive training and development programs

Qualifications

• Ability to input and retrieve patient information accurately.
• Experience dealing with patients in a professional manner.
• Excellent organizational skills and attention to detail.

Responsibilities

• Provide clerical support in various hospital departments.
• Communicate with patients and medical staff effectively.
• Manage patient appointments and ensure confidentiality.

Skills

Effective communication

Confidentiality adherence

Administrative skills

Tools

PIMS

Job description

Overview

Are you looking for an opportunity that offers a flexible work / life balance? Flexibility that allows you to change your availability to fit with your home life and commitments? Cross site working for our Bedford & Luton & Dunstable sites.

Because of our unique position, Bedfordshire Hospitals has a great community spirit and working environment and can provide a great platform for you to continue to grow as a professional. Bank staff play an integral role in covering temporary shortfalls in staffing which helps to maintain the high standards of patient care and efficient administrative work we seek and provide at Bedford Hospital. Working for the Bank can offer you fantastic levels of flexibility even for those whose two days are never the same. As part of the Bank you receive all the induction and mandatory training as you would if you were full time, It’s also a great way to showcase your skills should you want to go permanent with us in the future.

The Trust requires clerical staff to join our bank to provide support in various departments around the hospital. Our ‘bank’ operates like an internal agency, booking temporary staff on a flexible basis.

Key Responsibilities

Professional responsibilities

• Bank administrative posts are varied – you may undertake a combination of the following:
• To input and retrieve patient information on PIMS or relevant in house computer system.
• To deal with patients in person and on the telephone in a polite and courteous manner.
• To adhere to confidentiality and data protection policies.
• To deal with enquires by General Practitioners and other external stakeholders.
• To liaise in person and by phone or email with all levels of medical, clerical and nursing staff and to build good working relationships across these.
• The making and sending of patient appointments and to deal with all requests for alteration and cancellation of appointments.
• To ensure that letters received are filed correctly and that filing is kept up to date and stored in accordance with data protection policy.
• General administrative duties as required including opening and distributing of post and collection of files from wards/departments.

Communication

• To communicate effectively with the multidisciplinary team throughout the units/wards and Trust.
• To maintain patient confidentiality at all times.
• To liaise and communicate effectively with patients and relatives referring them to the nurses regarding their care, treatment and discharge process.
• To adhere to the Trust Social Media policy.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Advertisement details

This advert closes on Monday 3 Nov 2025