Bank General Administrator

NHS; Bedford; Hybrid; GBP 20,000 - 30,000; Part time

Job summary

A regional health service provider in Bedford is seeking a Bank General Administrator to support various departments. This role requires effective communication skills, IT literacy, and the ability to work flexibly. Responsibilities include managing patient appointments and administrative duties. A minimum of 5 GCSEs, including English and Maths, is required. Candidates with experience in healthcare environments and knowledge of NHS systems will be preferred.

Benefits

Flexible working hours

Induction and training opportunities

Supportive working environment

Qualifications

• 5 GCSEs including English and Maths, or equivalent.
• Experience in health care environment preferred.
• Knowledge of NHS systems is advantageous.

Responsibilities

• Input and retrieve patient information using in-house systems.
• Handle inquiries from patients, GPs, and other stakeholders.
• Perform general administrative duties as required.

Skills

IT literacy

Effective communication skills

Ability to work in a team or independently

Education

5 GCSE's (English & Maths) or equivalent

IT Qualifications

Secretarial/admin Qualifications

Customer care Qualifications

Tools

Microsoft Word

Microsoft Excel

PIMS

ICE

Job description

Go back Bedfordshire Hospitals NHS Foundation Trust

Bank General Administrator

The closing date is 03 November 2025

Are you looking for an opportunity that offers a flexible work / life balance? Flexibility that allows you to change your availability to fit with your home life and commitments? Cross site working for our Bedford & Luton & Dunstable sites.

Because of our unique position, Bedfordshire Hospitals has a great community spirit and working environment and can provide a great platform for you to continue to grow as a professional. Bank staff play an integral role in covering temporary shortfalls in staffing which helps to maintain the high standards of patient care and efficient administrative work we seek and provide at Bedford Hospital. Working for the Bank can offer you fantastic levels of flexibility even for those whose two days are never the same. As part of the Bank you receive all the induction and mandatory training as you would if you were full time, It's also a great way to showcase your skills should you want to go permanent with us in the future.

The Trust requires clerical staff to join our bank to provide support in various departments around the hospital. Our 'bank' operates like an internal agency, booking temporary staff on a flexible basis.

Main duties of the job

Bank administrators work in a variety of different roles covering short or medium term gaps and assisting during times of high service demand. The post holder will be required to undertake administrative duties for a required department for example making and sending out appointments as well as dealing with incoming and outgoing telephone calls and emails. The post holder may work individually or within a team. The post holder will be required to input and retrieve patient information using in house systems (training will be given).

It will be necessary to liaise in person, by email and by telephone with patients and all levels of medical, clerical and nursing staff.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required.

We have state‑of‑the‑art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Job responsibilities

Key Responsibilities

Professional responsibilities

Bank administrative posts are varied you may undertake a combination of the following:

• To input and retrieve patient information on PIMS or relevant in house computer system.
• To deal with patients in person and on the telephone in a polite and courteous manner.
• To adhere to confidentiality and data protection policies.
• To deal with enquires by General Practitioners and other external stakeholders.
• To liaise in person and by phone or email with all levels of medical, clerical and nursing staff and to build good working relationships across these.
• The making and sending of patient appointments and to deal with all requests for alteration and cancellation of appointments.
• To ensure that letters received are filed correctly and that filing is kept up to date and stored in accordance with data protection policy.
• General administrative duties as required including opening and distributing of post and collection of files from wards/departments.

Communication

• To communicate effectively with the multidisciplinary team throughout the units/wards and Trust.
• To maintain patient confidentiality at all times.
• To liaise and communicate effectively with patients and relatives referring them to the nurses regarding their care, treatment and discharge process.
• To adhere to the Trust Social Media policy.

Person Specification

Qualifications

• 5 GCSE's (English & Maths) or equivalent
• IT Qualifications
• Secretarial/admin Qualifications
• Customer care Qaulifications

Experience

• IT Literacy
• Experience in Health care environment
• Administrative or reception experience

Knowledge

• IT literacy - systems/retrieving data
• Understanding of data protection and confidentiality
• Knowledge of NHS working and structure
• Knowledge of NHS systems PIMS, ICE etc
• Experience with Microsoft applications , ie; Word, Excel

Personal skills

• Effective communication skills - written and verbal
• Ability to work in a team or independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Bedfordshire Hospitals NHS Foundation Trust