Bank Branch Customer Experience Specialist

Banco Santander; Aberdeen City; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading financial institution is seeking a Customer Experience Advisor for their Aberdeen Branch. This full-time role offers a starting salary of £24,500 and involves assisting customers with transactions both in-branch and over the phone. Candidates should demonstrate outstanding customer service and effective communication skills. Flexible work hours may apply, and the position includes various benefits.

Benefits

Starting salary of £24,000 with a £500 flexible benefit

25 days holiday plus bank holidays

Discretionary performance-related annual bonus

Voluntary healthcare benefits at discounted rates

Free digital health services access

Pension contribution of 8%

Company-funded death-in-service benefit

Employee discount platform access

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing your knowledge of services and products to help our customers.
• Identifying new ways to improve the customer experience.

Skills

Outstanding customer service

Effective communication

Job description

A leading financial institution is seeking a Customer Experience Advisor for their Aberdeen Branch. This full-time role offers a starting salary of £24,500 and involves assisting customers with transactions both in-branch and over the phone. Candidates should demonstrate outstanding customer service and effective communication skills. Flexible work hours may apply, and the position includes various benefits.