Bank Band 3 Reception/Administrator (GP Practice) | East London NHS Foundation Trust

East London NHS Foundation Trust; City Of London; On-site; GBP 20,000 - 30,000; Part time

Job summary

A healthcare provider in the UK is seeking a Bank Receptionist/Administrator to provide reception and administrative support. The role requires strong communication skills and the ability to work flexibly in a team environment. Responsibilities include handling patient queries and ensuring efficient surgery operations. Opportunities for professional development and NHS pension scheme participation are available.

Benefits

Supportive work environment

Training provided

NHS pension scheme

Qualifications

• Hardworking, flexible, and detail-orientated.
• Strong communication skills in person, online, and over the phone.
• Excellent timekeeping and good written/spoken English.

Responsibilities

• Provide effective reception and administrative support.
• Handle queries in person, online, and over the phone.
• Ensure the GP surgery runs effectively and efficiently.

Skills

Customer service

Strong communication skills

Attention to detail

Job description

Overview

Bank Receptionist/Administrator

Hours: Flexible

Monday - Friday - Ranging from (08:00-16:00, 09:00-17:00, 10:30-18:30)

Contract Type: Bank

Base:

Primary Care Directorate - LONDON WIDE ONLY

Responsibilities

• To provide effective reception, administrative and clerical support to ensure the smooth running of the reception and the Practice as a whole, enabling patients to receive a service that is efficient and sensitive to their needs and supporting the clinicians to deliver excellent patient care.
• As our patients' first point of contact with the practice, you will need to be confident in dealing with queries in person, online and over the phone, solving problems and adapting to the needs of patients and the practice.
• This position combines both Medical Receptionist and Administrator duties and will require you to work independently and as part of a team.
• You will be expected to work to a high standard to ensure that the GP surgery runs effectively and efficiently. Excellent timekeeping and a good standard of written and spoken English are a must.
• In return, we will offer you a friendly, supportive work environment with excellent opportunities for personal and professional development. You will also be entitled to join the NHS pension scheme.
• Experience in delivering a high standard of customer service is valued but full training for this role will be provided.
• Please kindly see the attached job description and person specification for further information on this opportunity.
• To provide effective reception, administrative and clerical support to ensure the smooth running of the reception and the Practice as a whole, enabling patients to receive a service that is efficient and sensitive to their needs and supporting the clinicians to deliver excellent patient care.
• This advert closes on Wednesday 5 Nov 2025

Qualifications and Requirements

• Hardworking, flexible and detail-orientated individuals to join our GP practices on a bank basis.
• Strong communication skills in person, online and over the phone.
• Excellent timekeeping and a good standard of written and spoken English.

Additional Information

Base: Primary Care Directorate - LONDON WIDE ONLY