Bank Admin & Clerical Band 2

NHS; Southend-on-Sea; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Southend-on-Sea is seeking a Bank Admin & Clerical Band 2 to provide temporary administrative support. Candidates must be flexible, have excellent communication and organizational skills, and be available full-time for a minimum of three months. The role involves liaising with various teams, quality customer care, and coordinating appointments. The ideal candidate will have previous healthcare experience and relevant qualifications.

Benefits

Flexible working opportunities

Training and development

Good working environment

Qualifications

• Must have full time availability for a minimum of the next 3 months.
• Understanding of data protection and patient confidentiality.
• Experience in a healthcare setting required.

Responsibilities

• Liaising with various teams to undertake varied admin and clerical duties.
• Providing quality customer care to relevant services.
• Coordinating clinical and non-clinical appointment arrangements.

Skills

Communication skills

Organisational skills

Time management

Flexibility

Education

Literacy and numeracy minimum of entry level 3

NVQ Level 2 or 3 or an equivalent qualification

Job description

Go back Mid and South Essex NHS Foundation Trust

Bank Admin & Clerical Band 2

The closing date is 05 November 2025

You must have full time availability for a minimum of the next 3 months to be eligible for this post.

To work as part of an administrative team providing temporary, high quality and co‑ordinated support as specified within the placement request.

The post will vary depending on the assignment and department helping to provide an efficient and cost‑effective service to the Trust.

General Admin and clerical experience are essential along with excellent time management, organisational, communication skills and a flexible approach to work.

PLEASE NOTE. Although we are unable to guarantee hours, this post would be unsuitable for anyone seeking work outside of normal business hours such as evenings, nights, or weekends. Our temporary staffing placements fill an immediate short‑term need for services that require cover on weekdays; requirements are typically between 22.5 hours and 37.5 hours per week and placements will typically last between four and 12 weeks.

Main duties of the job

• Communication
• To work and liaise with various teams and services across MSE Trust to undertake varied admin and clerical duties in line with the assignment.
• To provide quality customer care to relevant services and support in a timely, helpful, and pleasant manner, dealing with all enquiries effectively and sensitively, acting where necessary and escalating, if required, in line with Trust's policies, procedures and guidance.
• To demonstrate good communication skills, receive and communicate messages accurately via telephone / email/ patient records etc. as specified within the placement details.
• Receive and distribute incoming mail and ensure outgoing mail is sent appropriately and in a timely manner, as specified within the placement details.
• To work as an effective team member, networking and contributing to improve working process and practice as required by the post

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 17,000 who serve a population of 1.2 million people. We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers. From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward‑thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Job responsibilities

Analytical and Planning

• Dependant on the placement; to coordinate clinical and non‑clinical appointment arrangements. To ensure that planned appointments make best use of time and are confirmed in a timely manner.
• To access office systems and other information systems, undertake general office duties as required, including filing, scanning, photocopying, management, and disposal of confidential information, to provide an effective administration service, as required by the temporary placement.
• To undertake duties that promote and support health and safety including carrying out and recording risk assessments including Display Screen Assessments, to ensure a safe working environment.

Policy and Service Development

• To work in line with Trust policy, procedure and guidance, Standard Operating Procedures ensuring best practice and quality and governance standards are adhered to.

Staff Management

• To undertake any other duties required by a manager appropriate to the banding and relevant to the temporary role.
• There are a range of Services across MSE Trust where there may be requirements for additional responsibility appropriate to the banding.

Please see JD for full Job Description.

Qualifications

• Literacy and numeracy minimum of entry level 3
• NVQ Level 2 or 3 or an equivalent qualification
• Understanding of data protection and patient confidentiality

Experience

• Experience of working in an environment with changing demands and priorities
• Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mid and South Essex NHS Foundation Trust