Band 8b Business Development & Customer Service Manager

Royal Free London NHS Foundation Trust; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading NHS Trust in London is seeking a dedicated Business Development Manager to lead sales and marketing across multiple hospital sites. The ideal candidate will manage business performance, secure new channels, and engage stakeholders to promote growth. This is an opportunity to be part of one of the UK's most innovative healthcare organizations, offering excellent career development, flexible hours, and generous benefits.

Benefits

Flexible hours

Generous benefits

Next-level training

Qualifications

• Experience in business development and sales management.
• Strong communication skills for engaging with stakeholders.
• Ability to create data-driven business plans.

Responsibilities

• Secure new business channels across multiple hospital sites.
• Manage all business development, sales and marketing functions.
• Be accountable for financial and business performance.
• Proactively manage relationships with key stakeholders.

Skills

Business development

Sales management

Marketing strategy

Customer service

Stakeholder engagement

Job description

Overview

The role covers a large geography and a substantial client base to match. This post is responsible for the management of business development, sales, marketing and customer service with a specific focus on significantly increasing business across the northern geography of Barnet, Enfield and Edgware; key growth area.

Responsibilities

• Secure new business channels across all hospital sites, focusing on the northern geography (Barnet, Chase Farm, North Middlesex, Hadley Wood and Edgware Hospitals).
• Serve as the main point of contact for all private medical insurance referrers and providers.
• Manage and lead all business development, sales and marketing functions and teams.
• Be accountable for financial and business performance, monitoring progress and reporting to the divisional board.
• Support the directorate's contribution to broader divisional and Trust goals.
• Promote a patient‑centred culture of safety, quality and teamwork.
• Develop staff appraisal and performance plans, ensuring compliance with mandatory training.
• Create data‑driven business plans with clear KPIs and strategic campaigns to grow the business.
• Focus on referrer engagement, setting targets and action plans to increase activity.
• Manage sales accounts and opportunities, including market analysis.
• Proactively manage relationships with key stakeholders and GPs.
• Perform other duties as assigned by the line manager.

About the Trust

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward‑thinking approach to working that works around your lifestyle. From flexible hours and generous benefits to next‑level training, we make it easier to take your career to the top.

For more information please follow link https://www.royalfreelondonjobs.co.uk/