Band 8b Business Development & Customer Service Manager

Royal Free London NHS Foundation Trust; Chipping Barnet; On-site; GBP 70,000 - 81,000; Full time

Job summary

A leading NHS Trust in the UK seeks a Business Development & Customer Service Manager to oversee business growth and client relationships across multiple hospital sites. This role demands excellent leadership and communication skills, with an emphasis on achieving financial targets and fostering teamwork. The ideal candidate will have prior experience in business development within healthcare and strong project management capabilities. A competitive salary and a supportive work culture are offered.

Benefits

Generous benefits

Flexible hours

Training opportunities

Qualifications

• Demonstrable ability to meet the Trust Values.
• Evidence of continuing personal development.

Responsibilities

• Manage and lead all business development, sales, and marketing functions.
• Serve as the main PMI client relationship manager and point of contact.
• Be accountable for financial and business performance.

Skills

Excellent communication skills

Leadership

Business writing

Project management

Negotiation skills

Analytical skills

Budget management

Influencing skills

Education

1st degree or equivalent experience

Tools

Compucare

Cerner

Job description

Band 8b Business Development & Customer Service Manager

The role covers a large geography and a substantial client base to match. This post is responsible for the management of business development, sales, marketing and customer service with a specific focus on significantly increasing business across the northern geography of Barnet, Enfield and Edgware; key growth area.

The post holder is responsible for securing new business channels across all hospital sites as directed, but specifically focusing on those in the northern geography (i.e. Barnet Hospital, Chase Farm Hospital, North Middlesex Hospital, Hadley Wood Hospital and Edgware Hospital) growing new business, and retaining key revenue streams.

The postholder is the main PPU point of contact for all private medical insurance referrers and providers and is responsible for all aspects of the PMI client relationship management.

This role requires close working with clinical leaders and managers to deliver business growth, staff management and support. The post holder will be responsible for the delivery of revenue/profitability, activity and conversion targets. The post holder will work with the Associate Director of Operations to ensure

Main duties of the job

• Manage and lead all business development, sales, and marketing functions and teams.
• Serve as the main PMI client relationship manager and primary point of contact for all referrers.
• Be accountable for financial and business performance, monitoring progress and reporting to the divisional board.

Support the directorate's contribution to broader divisional and Trust goals.

Promote a patient-centered culture of safety, quality, and teamwork.

Develop staff appraisal and performance plans, ensuring compliance with mandatory training.

Create data-driven business plans with clear KPIs and strategic campaigns to grow the business.

Focus on referrer engagement, setting targets and action plans to increase activity.

Manage sales accounts and opportunities, including market analysis.

Proactively manage relationships with key stakeholders and GPs.

Perform other duties as assigned by the line manager.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Royal Free World Class values

• Demonstrable ability to meet the Trust Values

Qualifications

• 1st degree or equivalent experience
• Evidence of continuing personal development

Experience

• Evidence of leading change projects
• Business planning and project management
• Managing large and complex budgets
• Business Development, Marketing & Sales experience in healthcare, medical device/pharmaceuticals, or consumer service sectors
• Staff management
• Leading and managing change within a complex environment
• Track record in managing third party providers to deliver software supply, support and solutions
• Able to shape team to maximise delivery and develop potential
• An understanding of regulatory healthcare environments and the potential of associated risks
• Independent authoring and leadership of successful complex business cases, i.e. requiring minimal senior direction or input
• Experience developing sales, marketing and business development plans
• Evidence of delivering sales, activity and profit (KPIs) against forecast plans and targets
• Experience working in the NHS
• Exposure/knowledge of Compucare, Cerner & EPR systems

skills and Knowledge

• Leadership of a team able to adhere to strict deadlines and within resources
• Management of a team
• Excellent communication skills including ability to succinctly convey information
• Business writing (incl. brevity)
• Able to devise and justify a marketing strategy with sound evidence
• Service planning and project management
• Budget management and knowledge of financial planning
• Ability to achieve effective team-working within the unit and across barriers
• Knowledge of commercial markets including ability to describe brand positioning
• Influencing and negotiation skills rather than control
• Able to effectively prioritise and execute tasks without direction
• Numerate, literate, analytical and able to use business intelligence effectively
• Understanding of governance andrisk management
• Detailed understanding of ROI
• Able to assimilate business information quickly and translate that into logical, evidence-based service plans and delivery
• Broad understanding of the NHS and key policy issues

Attitudes and personal characteristics

• Ability to work under pressure and prioritise flexibly in a dynamic environment
• Diplomatic style
• Ability to provide and accept constructive feedback
• Organised
• Proactive with limited input required regarding direction
• Attentionto detail, especiallyregarding external communications
• Resilient
• Optimistic and positive - 'can do' attitude
• Self-aware & reflective
• Expert listener who is always consciously present
• Customer-focused with a compassionate approach to decision-making
• Excellent role model for leadership (incl. healthy work/life balance)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Director of Private and International Care

£70,396 to £80,837 a yearPer annum inclusive of HCAS