Band 8a - Bank Principal Pharmacist, Outpatient ServicesNHS AfC : Band 8a

Epsom and St Helier University Hospitals NHS Trust; Carshalton; On-site; GBP 30,000 - 38,000; Full time

Job summary

A healthcare institution in Carshalton is looking for a Pharmacy Technician to manage out-patient dispensing services and oversee the pharmacy management of clinical trials. The ideal candidate will possess a BTEC/NVQ Level 3 qualification along with relevant hospital experience. Responsibilities include staff supervision and ensuring compliance with professional standards. This role offers a chance to contribute to improving patient care and support a diverse working environment.

Benefits

Training and development opportunities

Supportive team environment

Qualifications

• Post qualification hospital experience.
• Experience in supervision of staff.
• Computer literate for dispensing and stock keeping purposes.

Responsibilities

• Manage and develop out-patient dispensing services.
• Ensure timely delivery of services responding to changes.
• Direct and control the work of staff to ensure safe operations.

Skills

Good interpersonal skills

Good communication skills

Time management

Problem solving skills

Customer Care

Accurate numeracy skills

Education

BTEC / NVQ Level 3 Certified Pharmacy Technician

Accredited Checking Pharmacy Technician (ACPT) Certificate

Tools

CMM pharmacy computer system

Job description

Job Overview

To participate in and develop out dispensing services Trustwide, to meet the needs of the users of the service and the required standards of professional and legislative practice.

To provide the professional support and management of the pharmacy out patient team.

To oversee the pharmacy management of all clinical trials Trustwide.

Main Responsibilities

1. To participate in, manage and develop all Trust out‑patient dispensing services in line with the pharmacy and Trust strategy.

2. To ensure timely and efficient delivery of out‑patient services responding to changes in national, local or Trust strategic direction or operational challenges.

3. To direct and control the work of staff accountable and ensure that this work is carried out safely and efficiently and respond promptly and appropriately to any new guidance.

4. To work on both Trust sites and align pharmacy out patient service.

5. To liaise with clinics and prescribers to improve the service provided to, and the experience of, our patients by proactively discussing issues that are having a negative impact on our service. This may include, but is not limited to, discussion with prescribers about poor prescribing practice or giving patients unrealistic expectations on when their prescription will be ready.

6. To oversee the Trust home delivery and patient counselling service.

7. In conjunction with the Deputy Chief Pharmacist, Operational and Patient Services (DCP), develop, implement and evaluate methods for monitoring the quality of the pharmaceutical services provided, acting on results of financial, service and clinical audits as required.

8. To produce regular reports for Pharmacy Senior Team meetings and senior pharmacy management team on key performance indicators and supply data for benchmarking purposes.

9. To contribute to the development and implementation of strategies, policies and procedures for the Trust’s Pharmacy patient services leading to improvements in service provision and development with particular emphasis on the service to out‑patients ensuring all standard operating procedures for out‑patient services are regularly reviewed and up to date.

Our Mission

TO PUT THE PATIENT FIRST BY DELIVERING GREAT CARE TO EVERY PATIENT, EVERY DAY

Working for our Organisation

• At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Detailed Job Description and Main Responsibilities

• Work within agreed Trust and departmental policies and procedures and to accepted standards of practice.
• Work in other areas and on other sites in the Trust to cover for service needs.
• Undertake such other duties as may be required from time to time, as are consistent with the responsibilities of the grade.
• Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
• Comply with the Code of Ethics of the Royal Pharmaceutical Society of Great Britain.
• Treat patients and customers with dignity and courtesy.
• Ensure that medicines do not fall into unauthorised hands.
• Have responsibility for the health, safety and welfare for self and others and to comply with the requirements of the Health and Safety regulations, including COSHH.
• Promote Equal Opportunities and to comply with the requirements of the legislation and the Trust’s policies.
• Attend such training courses and meetings as are necessary for the efficient performance of the post holder’s duties.

Person Specification

Essential Criteria

• BTEC / NVQ Level 3 Certified Pharmacy Technician. Accredited Checking Pharmacy Technician (ACPT) Certificate.
• Post qualification hospital experience. Experience in supervision of staff. Computer literate for dispensing and stock keeping purposes. Staff training. Patient / carer counselling. Multidisciplinary team work.
• Good interpersonal skills. Good communication skills – verbal and written. Ability to meet objectives and targets. Ability to motivate self and others. Ability to organise own workload and that of others. Good time management. Ability to work under pressure and prioritise work. Problem solving skills. Ability to work accurately with attention to detail. Competent in all areas of dispensing practice. Ability to identify and solve problems. Proven organisational skills, self and others. Customer Care. Ability to work independently and as part of a team. Accurate numeracy skills.

Desirable Criteria

• Experience with the CMM pharmacy computer system. Knowledge and experience of appraisal. Knowledge of NVQ process. Dispensing / supply of clinical trials and GCP. Understanding of and participation in data collection for KPIs and audit.
• Ability to lead a team. Demonstrates initiative. Good IT skills. Assertiveness skills. Ability to manage change.
• Calm / Patient Friendly.

Further Information

• PLEASE NOTE THAT THIS POSITION MAY CLOSE EARLIER THAN THE STATED CLOSING DATE IF A SUFFICIENT NUMBER OF APPLICATIONS ARE RECEIVED. IF YOU WISH TO APPLY FOR THIS POSITION, YOU ARE ADVISED TO SUBMIT YOUR APPLICATION AS SOON AS POSSIBLE.
• PLEASE NOTE THAT WE CONTACT ALL APPLICANTS VIA EMAIL AND NOT BY POST. YOU ARE ADVISED TO CHECK YOUR RECRUITMENT SYSTEM ACCOUNT ON A REGULAR BASIS. YOU CAN ACCESS THIS ACCOUNT VIA OUR WEBSITE.

Diversity and Inclusion Statement

ESTH values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Internal applicants from underrepresented minority groups are encouraged to seek development support such as work shadowing and interview skills coaching.