Band 7 Service Manager

Royal Free London NHS Foundation Trust; Greater London; On-site; GBP 56,000 - 63,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking a proactive Therapy Services Service Manager to lead administrative teams and oversee governance, workforce management and performance reporting across Therapy Services at Barnet and Chase Farm Hospital.

The role focuses on service development, business planning and improvement initiatives, ensuring delivery of high-quality administrative support and effective operational governance within a busy NHS trust.

Qualifications

• BSc Degree in Physiotherapy or Diploma or equivalent.
• HCPC registration for Physiotherapy.
• Evidence of post-graduate continued development in a specialist MSK area.
• Evidence of postgraduate study at master's level.
• Membership of specialist interest group.

Responsibilities

• Provide operational management support across Therapy Services.
• Lead and manage administrative and clerical teams.
• Monitor and report on service performance, activity and workforce metrics.
• Support recruitment, appraisal, mandatory training compliance and workforce management processes.
• Assist with governance activities including complaints, incidents, audits, risks and quality improvement projects.
• Support business planning, service development and transformation projects.
• Manage delegated budgets and support financial performance monitoring.
• Produce and analyse performance reports to support operational and strategic decision-making.
• Represent Therapy Services at meetings and forums as required.
• Work collaboratively with clinical and administrative teams to improve patient experience, service efficiency and operational performance

Skills

Clinical governance

Analytical thinking

Leadership

Communication

Multidisciplinary teamwork

Time management

Presentation

IT skills

Telehealth

Education

BSc or Diploma in Physiotherapy (HCPC)

HCPC registration

Postgraduate development (MSK)

Postgraduate study (master’s)

Specialist interest group membership

Tools

Excel

Job description

An exciting opportunity has arisen for an enthusiastic and motivated Therapy Services Service Manager to join the Therapy Services Management Team at Barnet and Chase Farm Hospital on a fixed-term basis.

This role provides operational management support across Therapy Services, ensuring the effective delivery of administrative, performance, governance and workforce functions. Working closely with the Head of Therapy Services, clinical leads, Assistant General Manager and multidisciplinary teams the postholder will support service delivery, performance monitoring, business planning and service improvement initiatives.

The successful candidate will lead the administrative teams, ensuring high-quality administrative support to clinical services, effective workforce management, compliance with mandatory training requirements, and achievement of key performance targets.

The postholder will play a key role in analysing and interpreting operational, workforce and activity data to support decision-making, service development and performance improvement. They will also contribute to governance processes including complaints, incidents, risk management, audits and quality improvement projects.

This is an excellent opportunity for an experienced healthcare manager with strong organisational, analytical and leadership skills to contribute to the ongoing development and improvement of Therapy Services

Main duties of the job

• Provide operational management support across Therapy Services.
• Lead and manage administrative and clerical teams.
• Monitor and report on service performance, activity and workforce metrics.
• Support recruitment, appraisal, mandatory training compliance and workforce management processes.
• Assist with governance activities including complaints, incidents, audits, risks and quality improvement projects.
• Support business planning, service development and transformation projects.
• Manage delegated budgets and support financial performance monitoring.
• Produce and analyse performance reports to support operational and strategic decision-making.
• Represent Therapy Services at meetings and forums as required.
• Work collaboratively with clinical and administrative teams to improve patient experience, service efficiency and operational performance

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Royal Free shared commitments

• Demonstrable ability to meet the Trust shared commitments

Education and professional qualifications

• BSc Degree in Physiotherapy or Diploma or equivalent
• Health and Care Professions Council (HCPC) registration for Physiotherapy
• Evidence or portfolio of post-graduate continued development in a specialist MSK area
• Evidence of postgraduate study at master's level
• Membership of specialist interest group

Experience

• Specialist in-depth knowledge and experience in complex/persistent pain area
• Experience of working with patients of all age groups
• Knowledge and experience of a wide range of approaches for the management of patients within complex conditions
• Experience of multidisciplinary and interagency working
• Awareness of cognitive behavioural approaches to rehabilitation
• Experience of group work
• Previous experience of staff & student supervision/ clinical education
• Experience of leading a team
• Experience of quality improvement and/or clinical audit and/or research
• Experience of teaching to uni-disciplinary/ multidisciplinary groups
• Evidence of active involvement in service development & contribution to change within the workplace
• Working at Band 7 lev
• Evidence of successfully working within various mediums, including face to face and virtual

Skills and aptitudes

• Specialist knowledge within the complex patient area and ability to apply this in a clinical setting
• Evidence of advanced clinical reasoning and the management of complex patients
• Demonstrate a clear understanding of clinical governance and its application to the work setting
• Ability to demonstrate a commitment to best practice and awareness of relevant national standards/guidelines
• Knowledge of recent professional developments in the clinical area
• Ability to critically evaluate current research & apply to own practice
• Positive attitude to and ability to cope well with change
• Excellent organisational skills
• Excellent communication skills with a range of patients and healthcare professionals regarding complex and sensitive issues
• Highly effective written communication skills
• Able to manage own clinical caseload by prioritising effectively and to support others to do the same
• Ability to work effectively within multidisciplinary and interdisciplinary teams
• Ability to manage own time & meet deadlines and support others to do the same
• Competent IT skills including use of internet, email, EXCEL, word processing and Telehealth
• Good presentation skills within different mediums
• Ability to recognise unacceptable behaviour and act on this appropriately

Personal Qualities & attributes

• Highly effective interpersonal skills, including assertiveness in a range of situations
• Ability to negotiate at a variety of levels
• Ability to work both independently and as part of a team
• Self-motivated and able to motivate others
• A flexible approach

Others

• Able to comply with Trust manual handling guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£55,524 to £62,652 a yearper annum inclusive of HCAS