Band 7 Deputy Service Manager - Maternity Cover

Barking Havering and Redbridge University Hospitals NHS Trust; Romford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent healthcare institution in Romford is seeking a highly organised individual to support the operational management of the Gastroenterology and Endoscopy service. This role involves ensuring effective management, performance monitoring, and contributing to service improvements within a fast-paced healthcare setting. Ideal candidates should possess excellent communication skills and experience in operational or service management. This is an opportunity to work in a high-performing service and gain valuable insight into regional GI cancer diagnostics and specialist care.

Qualifications

• Experience in healthcare operational or service management is desirable.
• Must communicate effectively with multidisciplinary teams.
• Skilled in managing competing priorities.

Responsibilities

• Support operational management of Gastroenterology & Endoscopy service.
• Monitor performance and support national target delivery.
• Assist with clinical governance and incident management.
• Contribute to service planning and pathway improvement.

Skills

Highly organised

Proactive

Effective communicator

Problem-solving

Service improvement

Data analysis

Ability to work under pressure

Job description

Vacancy

A Vacancy at Barking Havering and Redbridge University Hospitals NHS Trust. Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT) is seeking an enthusiastic, motivated and highly organised individual to join our dynamic Hepatology, Upper GI and Endoscopy team as maternity leave cover.

Our department is one of the busiest in London, delivering over 18,000 endoscopic procedures each year, operating a JAG‑accredited Regional Training Centre and serving as the local hub for the Bowel Cancer Screening Programme. This role offers an excellent opportunity to gain experience within a fast‑paced, high‑performing service that plays a central role in regional GI cancer diagnostics and specialist care.

Responsibilities

• You will support the smooth and effective operational management of the Gastroenterology & Endoscopy service, working closely with the Service Manager, Specialty Manager and clinical teams.
• Monitor performance and support the delivery of national targets (DM01, RTT, FDS).
• Support the coordination and delivery of annual JAG accreditation requirements.
• Lead the collection and submission of JAG audit data.
• Provide operational oversight and support to the Hepatology service.
• Contribute to service planning, capacity and demand work, and pathway improvement across Upper GI and Hepatology.
• Assist with clinical governance, complaints, risks and incident management.
• Line‑manage administrative staff, ensuring full compliance with Trust HR policies.
• Coordinate key meetings, prepare reports and support financial monitoring of cost centres.
• Work in partnership with the Service Delivery Manager, providing managerial leadership, expertise and operational support within the service.
• Support the wider strategic development of the defined service by providing operational business support in the development and implementation of the Directorate’s strategic objectives.

Key Attributes & Experience

• Highly organised, proactive and able to manage competing priorities.
• A confident communicator who can build effective working relationships across multidisciplinary teams.
• Experience in healthcare operational or service management (desirable).
• Skilled in problem‑solving, service improvement and data analysis.
• Good communication skills and ability to work with all levels of staff, remain calm under pressure to meet deadlines.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford – and have a strong focus on continuous improvement, having recently opened new theatres and being shortlisted for Trust of the Year at the Health Service Journal Awards.

Application Process

For further information on this role, please see the attached detailed Job Description and Person Specification. Applicants are advised to read all the information on the advert and supporting information before completing and submitting an application. All new staff appointed at the Trust are subject to a probationary period. Applications should be made online. For queries regarding the application process, assistance with completion of the application form or if you require adjustments for applicants with a disability, please contact Louise Lucy Glavin, Recruitment Advisor, on 01708 435000 Ext. 5936. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Advert closes on Sunday 30 November 2025.