Band 7 CRHTT Team Manager

Black Country Healthcare NHS Foundation Trust; Dudley; On-site; GBP 40,000 - 55,000; Full time

Job summary

A regional healthcare service in Dudley is seeking a Band 7 Team Manager to lead a Crisis Resolution/Home Treatment Team. The position requires managing a multidisciplinary team, ensuring high-quality assessments and treatments, and driving service improvements within the organization. Ideal candidates will have a strong mental health background, be adept in team management, and possess excellent communication skills. This role offers the opportunity for career advancement and a supportive work environment.

Benefits

Flexible working hours

Career development opportunities

Supportive team environment

Qualifications

• Experience managing healthcare teams and services.
• Strong understanding of mental health practices.
• Ability to develop and implement service improvements.

Responsibilities

• Develop and manage the multi-disciplinary CRHT Service.
• Oversee team performance and provide regular supervision.
• Ensure service quality and compliance with Trust policies.

Skills

Team management

Communication

Leadership

Conflict resolution

Education

Relevant degree in healthcare or related field

Job description

The successful post holder will work 37.5 hours per week as a Band 7 Team Manager in one of our Crisis Resolution/Home Treatment Teams (CRHTT). There is also the expectation to occasionally provide cross‑cover support to other CRHTTs in other localities in the Black Country.

Responsibilities and Leadership

1. To develop and manage the multi‑disciplinary CRHT Service, providing high quality, timely assessment & treatment interventions plus signposting for ongoing support.
2. To manage the activity and communication of the various professionals within the CRHT Service to ensure an integrated and effective service.
3. To ensure all staff have a robust understanding of process, evidence‑based practice and philosophy of CRHTT.
4. To be involved in the development and planning of future locality, borough & Black Country wide services.
5. To oversee the development of new initiatives within the CRHT service in line with the local response to sustainability and transformation partnership.
6. To ensure that the team has appropriate arrangements in place to guarantee that efficient, effective, equitable and economical services are provided to all service users.
7. To respond to complaints and suggestions from service users and carers in accordance with Trust policies and procedures, and to participate as appropriate in the investigation of complaints, grievances, significant events and disciplinary matters in accordance with Trust policies and present the outcome of the investigations to the relevant personnel.
8. To lead the team in the development of knowledge, ideas and work practice.
9. To delegate work appropriately to others.
10. To monitor the workload and performance of team members using Trust electronic systems to monitor performance. Provide reports to senior managers regarding activity and exception reports for information.
11. To provide regular line management supervision to members of the team as per Trust policy in conjunction with the wider Band 7 structure of CRHT. To ensure that responsibilities for such supervision is delegated and shared appropriately across the management structure for completion. The post holder is expected to retain supervision responsibilities for complex staff needs.
12. To ensure all staff receive annual appraisals and have personal development plans in place by participating and delegating responsibility appropriately across the wider Band 7 structure in CRHT for compliance to be achieved. To participate in own appraisal to ensure development and planning.
13. To agree and monitor explicit performance targets with staff relevant to service delivery.
14. To monitor staff sickness and absence and offer appropriate counselling or appropriate actions. To recruit new staff to vacancies that may arise within the service and to maintain robust induction processes for all new staff.
15. To promote and foster good relations with other teams and agencies and ensure that any issues are addressed at the earliest stage.
16. To ensure that full and appropriate use is made of information systems and that all relevant activity and intervention is recorded appropriately to enable access to information regarding individual service users and also aggregated data.
17. To attend regular management and planning meetings, workshops and conferences relating to mental health issues.
18. To implement and support any performance management systems agreed by senior managers. To regularly monitor and audit systems and records to ensure compliance with procedures and standards.
19. To take note of and, where appropriate, act upon any external audits or reviews that are of relevance to the team.
20. To take responsibility for the efficient use of resources within the team.
21. To manage staff leave, car mileage and all other resources in such a way to ensure that services are provided effectively and efficiently.
22. To report to the Pan Trust Service Manager.

Application Timeline

We may close this advert early if we receive a high volume of applications, so please apply soon. We shortlist after the closing date and will contact shortlisted candidates usually within two weeks. If you haven’t heard by then, you haven’t been shortlisted. Please check your email for updates and contact Recruitment for feedback.

Pay and Contracts

Most NHS roles are paid under NHS Agenda for Change. With us – your starting point is set against the advertised band and your relevant NHS service, with progression through annual increments. Medical and Very Senior Manager roles follow separate national pay frameworks, not Agenda for Change. Details are provided in each advert and during recruitment.

Standards and Checks

• Clinical posts up to and including Band 4 are expected to hold the Care Certificate. If you don’t have it yet, we’ll support you to complete it in post.
• Some roles require a Standard or Enhanced DBS check under part V of the Police Act 1997. Having a criminal record won’t automatically prevent employment. We consider the role and individual circumstances.
• We are an equal opportunities employer, offer flexible working, and are a smoke‑free Trust.

Inclusion, Equality and Adjustments

• We are an anti‑racist, disability‑inclusive and LGBTQ+‑inclusive Trust.
• We welcome applications from under‑represented groups and people with lived experience relevant to our services, including Black and Asian colleagues, disabled people (including non‑visible disabilities such as neurodiversity and mental health) and LGBTQ+ people.
• Disabled applicants can request consideration under our Guaranteed Interview Scheme where essential criteria are met. You can ask for reasonable adjustments at every stage of the process.

Our Culture and Values

Best for the Black Country is our improvement journey. We share a clear vision and values, lead with compassion and visibility, listen to every voice, keep improving what we do and take ownership for delivery. You'll feel it in how teams support each other and in the impact your work has on local people. If you want to contribute, learn and progress, this is a great time to join us.

What We Do

• Adult and older adult mental health
• Children and young people’s mental health
• Specialist learning disability services
• Community healthcare for children, young people and families in Dudley

Why Join Now

• Real momentum – new strategy, clear priorities and our Best for the Black Country programme mean things are moving quickly.
• Values aren’t just posters – people are genuinely compassionate, take responsibility, treat you with respect and help you feel confident and empowered.
• Supportive environment – flexible working, family‑friendly policies, wellbeing support and opportunities for coaching and development.
• Room to grow – many services to explore and real space to try ideas and be heard.
• Location – friendly diverse communities, easy transport, good schools and colleges, shopping, food, lots to do and plenty of green space.

What It’s Like to Work Here

You'll join friendly, skilled teams who look out for each other. We plan together, share caseload pressures and celebrate wins. New starters get a warm welcome and clear induction; early careers colleagues have preceptorship and buddying; experienced staff can lead, teach and innovate. You'll have space to do good work, speak up and see the difference you make.

Who We Are

We’re 4,000+ colleagues from many backgrounds, committed to improving health and wellbeing for our communities and for each other. If you’re excited about the role but don’t tick every box, please apply. We value potential and transferable experience.

Core Values

We are passionate about delivering positive change to the people of the Black Country. We expect you to work with a talented workforce to meet new challenges and improve care for our local communities. Our Trust employs over 3,000 members of staff and reflects the diverse cultures and backgrounds of the population we serve.

Career Development

We take pride in supporting, developing and engaging with our workforce. Staff engagement, recognition and wellbeing are vital to the success of our organisation, and we strive to provide a setting in which our staff can showcase their skills, innovative solutions and dedication to healthcare.