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The Band 7 Clinical Nurse Specialist role at Northcroft, within Birmingham and Solihull Mental Health NHS Foundation Trust, leads expert clinical oversight to staff, ensuring high-quality triage in line with NICE guidelines and best practice, with a focus on safe, effective patient care.
You will supervise junior staff, facilitate regular clinical and managerial supervision, conduct audits of decision-making, and drive training and professional development to sustain service quality and staff
CORE KEY RESPONSIBILITIES CLINICAL Provide expert clinical oversight to staff, ensuring the delivery of high-quality triage inaccordance with best practices and guidelines (e.g. stepped care, NICE guidelines). Conduct regular reviews and assessments of clinical practices to identify areas forimprovement and implement necessary changes. Facilitate regular managerial and clinical supervision sessions for junior staff, fostering anenvironment of support, professional development, and reflective practice. Conduct audits of clinical decision-making processes to ensure adherence to establishedprotocols and evidence-based practices. Manage and optimise patient flow through the service, ensuring timely and efficient accessto care in line with government targets. Develop and implement training programs to enhance the skills and knowledge of juniorstaff members. Ensure a culture of care is evident within the Referral Management Centre where clinicalstaff can enable and empower service users. Undertake clinical work when required, e.g. telephone triage of complex referrals. Utilise an evidence-based approach to negotiate and manage clinical opinions anddiscussions within the team. Remain cognisant of issues relating to people from a wide diversity of backgrounds and toensure that these are considered at all times. Ensure all patients have an up-to-date integrated care record, reflective of their risk andneeds, and intervention must be evident. Receive formal managerial supervision from a professional lead and clinical supervision froma suitable expert. MANAGERIAL Responsible for ensuring that a positive learning environment exists for clinical staff andstudent nurses, to ensure professional standards and training opportunities are provided. Working in partnership with the clinical leads to be responsible for ensuring effectiveworking relationships within and external to the team. Ensuring the skill set and expertise of individual clinicians is appropriate to the needs of thecaseload that they are screening and triaging. Demonstrate decision-making and problem-solving skills as a senior member of the team. To support the team in developing and building effective communication betweencommunity services, wider mental health services and with other agencies and services. To take appropriate lead action with regard to complaints and reportable incidents withinthe service as directed by the Trusts complaints and reportable incident policies. To contribute to and lead on the implementation of local and national objectives. Participate in personal staff development reviews and to undertake reviews of superviseesas required. PROFESSIONAL To practice at all times in accordance with Professional Codes of Conduct/Practice. To observe the legal requirements of the Mental Health Act 1983, and the Patients in theCommunity Act 1995, and to practice in accordance with requirements of the Codes ofPractice. Maintain an up-to-date knowledge of all Trust, Social Services and Departmental Policies andProcedures and apply them as necessary. To observe confidentiality on all matters relating to client care and treatment, in accordancewith the Code of Conduct on Confidentiality. To be involved in research and projects to help maintain a high standard of professionalknowledge. To maintain own professional portfolio and keep up to date with new developments. To practice in a professional manner, acting as a role model through practice, positiveattitude and presentation to staff, other agencies, clients and carers. Participate in personal staff development reviews and to undertake reviews of supervisees asrequired. Collaborate with service leads to address and resolve clinical and managerial challengeswithin the service. To provide expertise and support to foster the professional growth of team members. Collaborate with service leads to address any barriers to patient flow and implementsolutions for improvement. Collaborate with external agencies and professionals to enhance our relationships withinternal and external stakeholders. Have oversight of service complaints and play an active role in resolving these, includingreviewing themes that impact the service as a whole. Maintain relevant professional registration (e.g. NMC, HCPC). Establish effective links with team lead/managers of other mental health teams as well asstatutory services and voluntary/independent sector services to ensure that riskmanagement plans are coordinated and safe. Behave consistently with the values and beliefs of the organisation and promote these on dayto-day basis.
Birmingham and Solihull Mental Health NHS Foundation Trust