Band 6 Urgent Care/Single Point of Access (SPA) Nurse

Birmingham Community Healthcare NHS foundation Trust; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community healthcare provider in Birmingham seeks an experienced Registered Nurse for a clinical role focused on providing telephone triage and assessing patients in community settings. The ideal candidate will have strong clinical assessment skills and the ability to manage sensitive situations. This position requires flexible working patterns, supporting the team’s efforts to prevent hospital admissions and deliver outstanding patient care.

Qualifications

• Experience in telephone triage and clinical assessment.
• Ability to work flexibly across a 7-day week.
• Experience in a community healthcare setting.

Responsibilities

• Provide comprehensive telephone triage and clinical assessment.
• Deliver high-quality care to patients in community settings.
• Support other team members and contribute to service development.

Skills

Clinical assessment skills

Ability to manage sensitive situations

Communication skills

Decision making under pressure

Education

Registered Nurse qualification

Job description

Vacancy at Birmingham Community Healthcare NHS Foundation Trust

Work in accordance with the NMC Code of Professional Conduct, scope of Professional Practice, Trust Policies and practice in an evidence-based manner.

The post holder will not have any direct management responsibility; they will however provide education and supervision to student nurses or registered nurses involving training in regard to triaging and dealing with messages via phone.

In the absence of the Service Manager / Operational Manager the post holder will take responsibility for managing the day-to-day activities of the UCB/SPA. The post holder will be responsible for escalating concerns to Manager on call.

The post holder will not have any budgetary responsibilities.

Identify risks through the assessment process documenting and initiating appropriate action, reporting as appropriate to the caseload holder.

Ensure evidence-based care is practiced and promoted at all times.

To act as an autonomous practitioner providing comprehensive and complex telephone triage and clinical assessment service to GP/patients/carer resulting in a safe and appropriate clinical decision.

Given the complexity of patients being referred through the SPA, there will be barriers to understanding, the post-holder will also deal with very emotive and sensitive situations in regard to patient care.

To make critically clinical decisions which may include challenging and educating referrers to support clinical decisions and pathways. You will be responsible for establishing if the patient is suitable for the service at point of discussion.

To be responsible for establishing red flags for many different conditions, for example, interpreting results from screening tools and discussing if patient is suitable to be treated in the community or will they need emergency care.

To be responsible for ensuring an ambulance has been requested to take patient to hospital providing a detailed handover.

Be Part of Our Team

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Clinical Role – Urgent Care/SPA 3

The post-holder will be accountable for the delivery of high-quality care to patients within their own homes and other community settings, preventing avoidable hospital admissions.

You will be expected to work multi professionally, support other team members’ roles and contribute to the future development of the service providing professional advice and appropriate training to others in the multi-disciplinary service.

The post holder will be expected to work within a flexible working pattern over a 7-day week in the UCB/SPA team.

The post holder will be expected to work shifts as required to provide a 24-hour service.

This advert closes on Wednesday 26 Nov 2025