Band 5 PPU Enquiries and Sales Team Leader | Royal Free London NHS Foundation Trust

Royal Free London NHS Foundation Trust; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in the UK is seeking an experienced Private Patients Enquiries and Sales Officer to manage the Enquiries Team and support the uptake of private healthcare services. The ideal candidate will possess excellent communication skills and previous experience in private healthcare sales and customer service. This role offers flexible hours and generous benefits in a dynamic environment.

Benefits

Flexible hours

Generous benefits

Next-level training

Qualifications

• Experience in private healthcare or NHS private patients environment.
• Ability to manage a team effectively.
• Strong organizational and administrative skills.

Responsibilities

• Manage the Enquiries Team, conducting regular supervision meetings.
• Monitor adherence to clinical governance and information governance policies.
• Facilitate training and development for the team members.

Skills

Excellent communication skills

Customer service

Private healthcare sales

Administration experience

Job description

Overview

The Private Patients Unit is seeking an experienced Private Patients Enquiries and Sales Officer with excellent communication skills, who is customer focused and has previous private healthcare sales, coordination, customer service and administration experience within a private healthcare or NHS private patients environment.

The role of Enquiries and Sales Officer is dynamic and varied – the key job purpose is to support the uptake of private healthcare services while cultivating and strengthening referral activities across agreed services aligned to the current marketing strategy.

Key Responsibilities

• Manage the Enquiries Team (3 band 4 Enquiries Coordinators), including reviewing their annual objectives, conducting regular supervision meetings, facilitating the development of identified training needs, delegating specific tasks/projects as appropriate, and monitoring and ensuring the team’s full adherence to the trust’s current clinical governance and information governance policies.

About the Trust

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward‑thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next‑level training, we make it easier to take your career to the top.

Additional Information

For more information please follow the link https://www.royalfreelondonjobs.co.uk/.

Please see the attached Job description and person specification for more information on working at The Royal Free London.

Application Deadline

This advert closes on Monday 3 Nov 2025.