Band 5 - Admin Manager

Royal Free London NHS Foundation Trust; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in London is looking for a team manager to oversee out-patient administration. This position requires strong management skills, experience in NHS settings, and the ability to deliver high-quality patient care. The ideal candidate will possess NVQ Level 3 or equivalent, alongside excellent communication and organizational skills. This role provides opportunities for training and a flexible working environment.

Benefits

Flexible hours

Generous benefits

Career advancement opportunities

Qualifications

• Previous work experience in an NHS environment.
• Experience in a public/patient facing role.
• Supervisory or management experience in customer care.

Responsibilities

• Manage allocated out-patients admin team.
• Deliver appraisals and training.
• Ensure high standard of customer care.

Skills

Ability to use initiative and problem solve

Typing and data entry skills

Good level of computer literacy in Microsoft Word, Excel

Excellent communication skills - verbal, presentation, written

Education

NVQ Level 3 or Equivalent

Tools

EPR or electronic Patient Administration Systems

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers\' money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We\'re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Video: Welcome to the Royal Free. The Royal Free London NHS Foundation Trust values are described in the following video.

Job overview

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Main duties of the job

• Manage allocated out-patients admin team.
• Deliver appraisals and mandatory training requirements for all staff within this team.
• Work in partnership with wider multidisciplinary team to ensure that patients are provided with the best possible care.
• Train, support, and performance manage allocated team to ensure operational processes are embedded in staff practice.
• Deliver a high standard of customer care to a wide range of client groups, including the multi-disciplinary team, patients, relatives, and their carers.
• Play a proactive role in collecting, investigating, verifying, and recording a high standard of patient demographic and treatment data.
• Ensure that allocated team accurately and in a timely manner enter such information on EPR, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
• Undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care.
• Provide assistance with projects within the department
• To support with data collection
• Represent the Service manager as required.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please visit our site.

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Values

Essential criteria

• Demonstrable ability to meet the Trust Values

Qualifications

Essential criteria

• NVQ Level 3 or Equivalent

Desirable criteria

• Evidence of continuing personal development

Experience

Essential criteria

• Previous work experience in a NHS environment
• Experience of working in a public/patient facing role
• Significant supervisory or management experience in a customer care environment

Desirable criteria

• Experience of working with EPR, or similar electronic Patient Administration Systems

Skills and aptitudes

Essential criteria

• Ability to use initiative and problem solve, in a busy clinical environment
• Typing and data entry skills
• Good level of computer literacy skills in Microsoft Word, Excel and databases
• Flexible and adaptable to the changing needs of the service
• Ability to work within a multidisciplinary team
• Time management and organisational skills
• Knowledge of NHS outpatient targets
• Ability to negotiate at all levels
• Excellent presentation skills
• Excellent communication skills - both verbal, presentation and written
• Ability to motivate and organise people

• Covid-19 Vaccination

Note: Other listed items regarding sponsorship, data transfer and checks are retained from the original context where relevant for applicant awareness, but any external process is described within the applicable sections above and is not expanded here.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

• Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
• Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
• Interview arrangements will be communicated via email so please check your email regularly following the closing date.

Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description ( PDF , 576.3 KB )
• Person Specification ( PDF , 328.6 KB )
• Functional Requirements ( PDF , 144.6 KB )
• Royal Free Map ( PDF , 1.2 MB )
• Benefits Poster ( PDF , 148.6 KB )
• Our sites and services ( PDF , 486.9 KB )