Band 4 Ward Flow Coordinator-HCOP

NHS; Sutton Coldfield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare organization in Sutton Coldfield is seeking a Band 4 Ward Flow Coordinator to support patient flow and discharge planning. The ideal candidate will have experience in administrative support within an NHS environment, excellent communication skills, and the ability to work in a multi-disciplinary team. This is a part-time position requiring 15 hours of work. Join a team focused on providing outstanding care to older adults in a welcoming and inclusive workplace.

Qualifications

• Experience in provision of administrative support in an NHS environment.
• Knowledge of NHS IT systems and clinical terminology.

Responsibilities

• Ensure patient flow and timely placements.
• Maintain accurate records of patient information.
• Work closely with clinical teams for effective discharge planning.

Skills

Excellent communication skills

Administrative support experience

Multi-disciplinary team working

Judgment and assessment skills

Education

Good standard of general education to Level 2 including Maths/English Qualifications

Level 3 Qualification in related subject

Job description

University Hospitals Birmingham NHS Foundation Trust

Band 4 Ward Flow Coordinator-HCOP

The closing date is 25 November 2025

Ward 9 are seeking a band 4 flow coordinator to join the team,

Ward 9 is one of health care for older adults wards here at Good Hope, its a 33 bedded mixed sex ward.

are you able to demonstarte excellent communication skills work well within a muliti disciplinary team able to utilisation of the internal escalation process and ensuring the multi-disciplinary team adhere to the Department's internal professional standards.

The post holder will ensure the timely flow of patients through the area to help identify available capacity and place patients appropriately, working within agreed procedures and protocols.

Contracted hours - 15 hours

Main duties of the job

With a focus on urgent and emergency access and inpatient stay the post holder will work closely with the clinical and operational management teams ensuring all patients referred to and cared for by the speciality are tracked and have treatment and management plans and that there are effective discharge or transfer plans in place. They will maintain accurate and comprehensive records of patient information which relates to admissions and discharges (planned and unplanned, including intra hospital transfers and urgent referrals and internal referrals), work closely with families to support patients to a sfae discharge destination

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description.

Person Specification

Qualifications

• Good standard of general education to Level 2 standard including Maths / English Qualifications to level 2 / GCSE or equivalent
• Level 3 Qualification ( A level / AS / BTEC / NVQ in a related subject to business administration or equivalent comparable experience

Experience

• Experience in the provision of administrative support to the management of patients /or patient facing role in an NHS provider organisation
• Experience of Multi-disciplinary working / liaison within an acute NHS provider organization
• Experience in being the point of contact for enquiries from external / internal users / patients and families
• Can demonstrate the use of judgment and assessment of situations where there is more than one solution to an issue
• Can demonstrate ability to deal with routine and non -routine and unpredictable workload
• Understanding of the scope of the role in context of the team and the organisation, and how the role may contribute to service development
• Knowledge of administrative procedures including NHS IT systems which contain patient information ie PAS
• Knowledge of clinical terminology and patient flow within an acute hospital setting
• Can demonstrate knowledge of Data protection in relation to the role applied for

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust