Band 4 Team Leader

Royal Free Group; Greater London; On-site; GBP 33,000 - 36,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking an experienced administrator to provide essential support to the Women’s Clinical Management Group across Barnet and Chase Farm Hospitals. You will coordinate clinics, manage staff resources, and help ensure efficient day-to-day operations within maternity services.

The role emphasizes data reporting, confidentiality, and collaboration with the Assistant Service Manager to strengthen service delivery and performance metrics.

Qualifications

• GCSE or equivalent including Maths and English.
• Educated to A level standard.
• Experience extracting reports from databases.
• Experience supervising staff.
• Experience working in a healthcare environment.
• Knowledge of NHS procedures and National Targets assessments.

Responsibilities

• Provide administrative and operational support to the Women’s Clinical Management Group.
• Coordinate staff workloads, appointments and service coverage.
• Maintain staff records and participate in appraisals and training.
• Produce departmental performance data and support continuous service improvement.

Skills

Communication skills

Organisational skills

Data extraction

Cerner knowledge

Excel

Education

GCSEs incl Maths & English

A level standard

Tools

Excel

Outlook

Word

Cerner

Job description

Our current vacancies

If you want to be part of the Royal Free London team, search our current vacancies below to find the job for you.

Site Graseby House, Barnet Hospital Town Barnet Salary £33,262 - £36,027 Per annum inclusive of HCAS Salary period Yearly Closing 11/10/2026 23:59

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants.However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1 .

Royal Free London NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate act ion where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website

This role provides effective and efficient administrative and operational support to the Women's Clinical Management Group across Barnet and Chase Farm Hospitals. The post holder will play a key role in supporting the day-to-day management of the department, including staff and resource coordination, while ensuring the smooth delivery of administrative services within maternity.

Main duties of the job

The post holder will play a key role in the day-to-day operational management of the department, ensuring the delivery of efficient and effective administrative support services. Responsibilities include overseeing the collation and production of departmental performance data and service measures and promoting the effective use of IT to enhance service delivery. The role will support the organisation and preparation of clinics and appointments to maximise efficiency, provide guidance and support to administrative staff, and help foster effective communication across the department. Working closely with the Assistant Service Manager, the post holder will contribute to continuous service improvement, maintain quality standards, provide training and support to colleagues, and develop expertise in maternity systems to act as a departmental resource when required.

The post holder will also undertake supervisory and managerial responsibilities, deputising for the Assistant Service Manager as required. This includes supporting the management of administrative staff, allocating workloads, authorising annual leave, arranging service cover, maintaining staff records, and contributing to appraisals and training. The role requires the ability to work independently, particularly when handling sensitive information and statistical data, while maintaining strict confidentiality and compliance with data protection requirements.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

Please see the attached Job description and person specification for more information on working at The Royal Free London.

Person specification

Education and professional qualifications

• GCSE or equivalent in 5 or more subjects including Maths and English.
• Educated to ‘A’ level Standard

Royal Free World Class Values

• Demonstrable ability to meet the Trust Values

Experience

• Have used Microsoft packages (Including Excel, Outlook and word).
• Experience of extracting reports from various databases.
• Relevant experience of working in an environment with the Public.
• Experience of supervising staff
• Working in a healthcare environment

OtherKnowledge

• Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
• Ability to work without direct supervision
• Reliability – good time keeping
• Knowledge of spreadsheets and other Microsoft packages
• Ability to work flexibly to accommodate peaks and troughs of activity
• Knowledge of NHS procedures and National Targets assessments.

Skills and aptitudes

• Excellent written and verbal communication skills
• Ability to prioritises workloads, own work and that of others
• Good numerical skills with the ability to be accurate.
• Excellent organisational skills with meticulous attention to details.
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Ability to analyse statistical data. Ability to use databases
• Motivational skills
• Knowledge of Cerner
• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development
• Ability to learn and assimilate information quickly

Personal qualities and attributes

• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude
• AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
• By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
• If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
• You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points‑based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria, please click here
• If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks youridentity and right to work documentation will be verifiedremotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• The Trust will request a DBS(CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
• By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

• Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
• Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
• Interview arrangements will be communicated via email so please check your email regularly following the closing date.

Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Name Jacques Bolt Job title Clinical Pathway Manager Email address [e-mail] Telephone number 02037582022 Additional information

Extension: 59637

If you have problems applying, contact

Address Service Excellence Team
Telephone If you have any queries, please contact NLPSS Recruitment Helpdesk tel. [phone]