Band 4 Senior Bank Recruitment Lead

Bhamcommunity; Birmingham; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Relocation assistance

Flexible working

NHS terms and conditions

Job summary

Birmingham Community Healthcare NHS Foundation Trust invites applications for a Senior Bank Recruitment Lead within the Temporary Staffing Team. The role oversees bank recruitment, advert management, interviews, and systems setup to ensure seamless onboarding of Bank workers across clinical and non-clinical services.

The post requires strong organisational and customer service skills, IT proficiency, and the ability to work under tight deadlines in a busy NHS environment.

Qualifications

• Educated to NVQ level 3 in Customer Service, Business Administration or equivalent experience
• Good GCSE standard plus relevant experience
• Able to travel independently across Trust sites

Responsibilities

• Act as Bank lead for all Bank worker recruitment and fast track processes
• Manage Bank recruitment adverts and social media accounts
• Coordinate longlisting, shortlisting and interview panels
• Organise recruitment open days and validate timesheets
• Ensure new Bank workers are registered on ESR and hired correctly for payroll

Skills

Customer service

Administration

Recruitment

Education

NVQ level 3 in Customer Service or Business Administration

Tools

ESR

Healthroster MAPs

Job description

Find out more about applying to join Team BCHC.

Join our team

Community services are a key part of the NHS of the future. Be part ofthat future now.Join us and help achieve better care andhealthier communities.

We have an exciting opportunity that has arisen within the Temporary Staffing Team for a full time, Senior Bank Recruitment Lead.

The Temporary Staffing Service is a busy and diverse working environment which provides temporary clinical and administration staff to services across Birmingham Community NHS Foundation Trust. We pride ourselves on providing high quality dedicated Bank members to meet staffing shortfalls in our clinical and non-clinical services.

Main duties of the job

The Senior Bank Recruitment Lead will work closely with the Bank Office's Clinical and Non-Clinical Recruiting Managers to attract new workers to our Trust Bank and will be responsible for aiding smooth transition form Application to Active Bank Worker. The tasks required of the role include, but not limited to;

• Liaising with the Bank Recruitment Officer
• Developing and Directing Bank adverts to attract new workers
• Shortlisting new candidates
• Setting up and Supporting Interviews
• Collating Bank Worker Information, Personal Details and Documentation
• Systems Set Up of new worker (ESR, Heathroster MAPs & Bankstaff)

To perform well in this position you will need to be highly organised, demonstrate excellent customer service skills, be a good team player who is able to use own initiative, prioritise your workload, whilst working to tight deadlines and dealing with frequently changing priorities. Your work will mainly be IT based so you should have an excellent customer service background as well as good keyboard skills and a proven working knowledge of Microsoft Office packages is essential. Full training will be provided for our specialist software.

You will need to be willing to learn and undertake training and development that the role requires. Excellent written & verbal communication and interpersonal skills are essential as direct contact with a range of staff and departments internally as well as external to the Trust is pivotal to this role.

Working for our organisation

Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Detailed job description and main responsibilities

The post holder will:

• Act as the Bank lead for all Bank worker recruitment and fast track processes. Ensuring Bank recruitment is undertaken in accordance with agreed Trust and national recruitment guidelines and procedures.
• Act as a point of contact for any Bank adverts and manage Bank recruitment social media accounts.
• Responsible for the efficient management of all Bank recruitment including long listing and organising, supervision and support of Divisional shortlisters and interview panels.
• Manage recruitment open days for Bank worker recruitment, arranging recruitment panels and checking and signing of timesheets, confirming hours worked as necessary.
• Act as an expert Bank system user to ensure that new Bank workers are registered on the Bank system and hired correctly in ESR for the purposes of pay following completion of recruitment. The post holder will provide training and support to Bank Co-ordinators as appropriate to ensure that Bank workers are hired and terminated efficiently.
• Provide specialist advice and information promptly regarding the most effective way to join the Trust Bank including recruitment via fast track application, advertised jobs and ad hoc specialist recruitment. Ensure that applicants and requesting managers are informed and updated on a regular basis including any information on agency fees or additional notice period that may be relevant.
• Support applicants through the recruitment process including setting up of DBS risk assessments or right to work assessments with the relevant Bank manager and handling of any relevant sensitive information to ensure compliance with GDPR. This may involve delivering of contentious information which will require tact, sensitivity, empathy and negotiation skills.
• The post holder will need to provide and manage sensitive information on a daily basis including safe staffing reports, Bank and agency usage reports, Divisional temporary worker spend reports and new service implementation reports to identify areas for targeted recruitment.
• Deal with a range of queries from both applicants and service managers appropriately ensuring that queries are recorded and monitored.
• Ensure that where appropriate new applicants receive help with additional needs including referral to Team Prevent and completion of relevant risk assessments as necessary.
• Responsible for ensuring that new workers have access to systems and equipment prior to the commencement of the first shift where appropriate. This may involve setting up of new I.T. accounts, issuing of uniforms and training in how to use systems for processing of timesheets and expenses.
• Liaise with the Compliance Team to ensure the completion of induction and relevant mandatory training before commencement. Where this is not possible, elevate gaps in compliance with Bank management team and liaise with services as appropriate to ensure risk assessments are completed and recorded.
• Develop and maintain a positive working relationship with Divisional management teams, HR Business Partners and the Recruitment Team, working together to address issues and continually improve the Bank recruitment and retention process. This will involve working on specialist projects aimed at improving retention and recruitment of workers. This may also involve liaising with new Bank workers who have not picked up any shifts to identify the reasons for this and to discuss with service managers and HR Business Partners where barriers to work have been identified.
• Identify, elevate and communicate issues and concerns about delays in recruitment. Work in partnership with the Bank management team, Recruitment and service leads to analyse issues and support the development of management solutions where appropriate.

Person specification

QualificationTrainingEducation

• Educated to NVQ level 3 Customer Service, Business Administration or equivalent experience
• Good standard of general education to GCSE level plus relevant experience
• Able to travel independently across Trust sites

Experience

• Experience
• Experience of working in a temporary staffing function and/ or agency environment

Other

• Other

In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.

Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list - link , will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.

All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.

The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.

Disability Confident Employer and Guaranteed Interview Scheme

BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.

Equality, Diversity and Inclusion

As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.

We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.

We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.

Promoting Workforce Equality

In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.

The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

DBS Costs

Please be aware that all new employees starting work with the Trust will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary in 3 payments over a 3-month period once you start employment. By applying for this role, you are agreeing to these deductions being made. The charges for the DBS include the administration fee. The total costs are £26.40 for a standard check and £54.40 for an enhanced check. The level of check will be determined by the post you are applying for. For bank Workers the full cost of the DBS check (as detailed above) will be deducted from your pay following completion of your online mandatory training. No payment will be made for your online training until it is all complete and verified by the Temporary Staffing Team. Please note: You will not be able to work any bank shifts until you have completed your mandatory training, and your DBS is in place.

Flexible Working

Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.

In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!

Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here

Benefits of working for us:

• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
• Attractive relocation payment if you relocate to the local area.
• Discounts for local and national retailers
• Dedicated well-being services for all employees
• Flexible working where possible

Birmingham Community Healthcare NHS Trust
3, Priestley Wharf
Holt Street
Birmingham Science Park
B7 4BN

Office hours: Monday to Friday: 8.30 am - 5.00 pm

Our patients and their carers and families are the reason we're here, so we want to hear your views about the Trust and our services.