Band 4 Private Administration Coordinator - Radiology

Royal Free London NHS Foundation Trust; Hampstead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major healthcare provider in the UK seeks a Private Administration Co-Ordinator to manage patient appointments and diagnostics within the Private Patients Unit. The ideal candidate will have experience in private coordination within an NHS environment and possess excellent communication skills. The role requires attention to detail and a customer-focused approach, with flexible working hours offered. Join a robust team dedicated to delivering high-quality care.

Benefits

Flexible hours

Generous benefits

Opportunities for training and career development

Qualifications

• Experience as a Private Administration Co-Ordinator in a customer-facing role.
• Previous experience in private coordination and administration within an NHS environment.

Responsibilities

• Coordinate all private patient appointments and diagnostics within the Private Patients Unit.
• Identify and act on barriers to improve patient journeys and system flow.
• Provide high-quality customer service and administration services.

Skills

Excellent communication skills

Customer-focused approach

Detail-oriented

Team player

Adaptable to changing environments

Job description

Overview

The post holder will be a member of the PPU administrative Team. Reporting to the Assistant Service Manager or Administration Supervisor and accountable to the Service Manager. The post holder will be responsible for the smooth-running of PPU, ensuring the professional and effective coordination of all private patient appointments, admissions, day cases and diagnostics. They will identify and action barriers to optimal patient journeys and system flow from point of admission to follow-up and discharge, working in partnership with colleagues within the Private Patients Unit and other departments and sites to provide a seamless service to patients and other key stakeholders.

Responsibilities

• Coordinate all private patient appointments, admissions, day cases and diagnostics to ensure smooth-running of the Private Patients Unit (PPU).
• Identify barriers to optimal patient journeys and system flow from admission to follow-up and discharge, and take action to improve processes.
• Work in partnership with colleagues within the Private Patients Unit and other departments and sites to provide a seamless service to patients and stakeholders.
• Administer the Private Patients Unit’s administration services and daily functions under the supervision of the Private Patients Unit Administration Supervisor.
• Engage with patients, consultants, referrers, external providers and staff across the wider trust to deliver high-quality care and customer service.
• Demonstrate an impeccable telephone and email manner and confidence in dealing with people at all levels.
• Be a team player, meticulous, detail-oriented and adaptable to a challenging and changing environment.
• Occasional cross-site work to Hadley Wood Hospital when required.

Qualifications & Experience

• Experience as a Private Administration Co-Ordinator with excellent communication skills and a customer-focused approach.
• Previous private coordination and administration experience, preferably within an NHS environment.

Working Hours & Environment

Working a variable rota that runs Mondays to Fridays from 7am to 8pm with occasional Saturdays. You will interact with patients, consultants, referrers and external providers, as well as staff across departments within the wider Trust.

About the Employer

The Royal Free London NHS Foundation Trust is one of the UK’s largest and most innovative trusts. Across three main hospitals, the Trust serves over 1.6 million patients and carries out extensive clinical work. The Trust offers flexible hours, generous benefits, and opportunities for training and career development.

Application

For more information, please follow the link to the Royal Free London NHS Foundation Trust careers site.

This advert closes on Friday 13 Feb 2026