Band 4 Personal Assistant - Specialty Services

NHS; Birmingham; On-site; GBP 27,000 - 31,000; Full time

Job summary

A mental health services provider in Birmingham seeks a Band 4 Personal Assistant to support the Clinical Nurse Manager and Matron. The role involves providing high-level administrative support and improving clerical systems. Candidates should have significant secretarial experience, NVQ III in Business Administration, and proficiency in MS Office. This position offers a salary ranging from £27,485 to £30,162 per annum, and applicants must not require sponsorship to work in the UK.

Qualifications

• Significant secretarial/administrative experience at a senior level.
• Previous experience in a similar health or social care setting is required.
• Ability to manage multiple tasks under pressure.

Responsibilities

• Support the Clinical Nurse Manager/Matron with administrative services.
• Manage diaries and schedules effectively.
• Monitor Key Performance Indicators and correct anomalies.

Skills

Organisational skills

Prioritisation

Communication skills

MS Office proficiency

Report writing

Minute taking

Education

RSA II or Equivalent Typing Qualification

NVQ III in Business Administration

GCSE or equivalent in English

RSA III or Equivalent Typing Qualification

Tools

MS Office

Job description

Go back Birmingham and Solihull Mental Health NHS Foundation Trust

Band 4 Personal Assistant - Specialty Services

The closing date is 14 December 2025

We are looking for an experienced PA to support the Clinical Nurse Manager and Matron within Specialty Services. The successful candidate will provide a pro‑active and organised approach to alleviating the administrative burden of the Clinical Nurse Manager and Matron.

Main duties of the job

To support the Clinical Nurse Manager/Matron in the maintenance and development of administrative services by providing a high level reliable and confidential personal assistant service. The primary purpose of the role is to alleviate the administrative workload of the management team within Specialty Services. The post holder will also proactively identify any areas of improvement and development of administrative and clerical support systems and procedures, consistent with a modern, professional mental health service.

To work with managers to ensure that all Key Performance Indicators are monitored, actively chasing any anomalies and correcting; collating statistics as required. To ensure that all information needs for the service area are robust and that data in inputted in an accurate and timely manner.

Diary management is a key part of the role, using relevant systems to ensure the Clinical Nurse Manager and Matron have well‑organised schedules and relevant papers in a timely manner. The ability to prioritise is a must as there will be pressure to complete several tasks with strict timescales. There will also be facilitating and minuting of meetings, preparation of reports, support with sickness absence management and the ability to follow up actions.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Job responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Person Specification

• RSA II or Equivalent Typing Qualification
• NVQ III in Business Administration
• GCSE or equivalent in English
• Significant secretarial/administrative experience at a senior level
• Previous experience of using MS Office
• Experience of producing written reports/data
• Experience of minuting meetings
• Ability to prioritise own workload
• RSA III or Equivalent Typing Qualification
• Previous experience in a similar health or social care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

£27,485 to £30,162 a year per annum, pro rata