Band 4 Patient Pathway Navigator - Amyloidosis

Royal Free London NHS Foundation Trust; Greater London; On-site; GBP 33,000 - 37,000; Full time

Job summary

A leading NHS trust in Greater London seeks a Band 4 Patient Pathway Navigator to support patients throughout their hospital journey. This role involves coordinating administrative functions from referral to discharge, ensuring smooth patient experiences. The ideal candidate will have excellent communication skills, attention to detail, and experience in healthcare. Competitive salary ranging from £33,094 to £36,195, depending on experience.

Benefits

Generous benefits

Flexible hours

Career development opportunities

Qualifications

• Prior experience in a healthcare environment.
• Ability to manage and prioritize workload.
• Proof of continuous learning and development.

Responsibilities

• Support patients' hospital care journey.
• Coordinate administrative processes smoothly.
• Maintain accurate patient demographics online.

Skills

Excellent written and verbal communication skills

Excellent organisational skills

Ability to confidently interact with staff

Ability to use databases

Education

RSA 2 or RSA 3 word processing/typing or equivalent experience

Knowledge of medical terminology

English and Maths at GCSE level or equivalent

Job description

Band 4 Patient Pathway Navigator - Amyloidosis

The post holder will support patients through their hospital care journey, providing the patient with a single named point of contact who will coordinate their care.

Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP/Secondary Care Provider referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.

KEY WORKING RELATIONSHIPS

This involves working closely with all key members of the multi-disciplinary team within primary and secondary care and service users relating to the specialty they cover to ensure all patients receive a consistent and effective service.

Key contacts include:

• Consultants
• Medical, nursing and therapy teams
• Divisional and operational managers
• Diagnostics and imaging departments
• Ward administrators
• Phlebotomy and pathology
• Clinic reception and clinic nurses
• Patient navigators and clinical pathway administrators
• Clinical team
• Team leaders
• GPs
• Other external agencies (e.g. other hospitals, social services, police etc.)

Main duties of the job

1. Understands and follows the administrative input required to support the patient's standard clinical pathways from the time the patient is referred through to discharge.
2. Coordinates all administrative processes for each patient's pathway to ensure it is managed smoothly and within agreed time frames.
3. Ensure all patient demographics and contact details are kept up to date on Cerner.
4. When accessing patient records ensure computerised tracking systems are used appropriately.
5. Phone patients to provide instructions, reminders and information where necessary.
6. Attend and participate in meetings relevant to the role as required.
7. Provide patient navigation services for satellite and off site locations where required.
8. Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.
9. Provide cross-cover for other patient navigators to ensure a consistent and effective administration service is maintained at all times.
10. Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.
11. Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Education and professional qualifications

• RSA 2 or RSA 3 word processing/typing or equivalent experience
• Knowledge of medical terminology
• English and Maths at GCSE level or equivalent
• Courses / further study attended to demonstrate evidence of personal development

Experience

• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Experience of dealing with non-routine and complex problems
• Experience of managing and prioritising own workload and working to deadlines

Skills and aptitudes

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development
• Ability to use databases

Personal qualities and attributes

• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Proactive, forward-thinking, quick problem solving attitude

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£33,094 to £36,195 a year Pro-rata, per annum, including Inner London HCAS