Band 4 Operational Team Lead - SOAR | Birmingham Community Healthcare NHS Foundation Trust

Birmingham Community Healthcare NHS foundation Trust; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Birmingham is seeking an Operational Team Lead to provide day-to-day administrative leadership to the Specialist Orthotics and Amputee Rehabilitation Team. The ideal candidate will coordinate staff, support high-quality patient care, and manage data quality systems. Join us if you are dedicated to integrated, personalized care and want to contribute to healthy communities. Apply by October 24, 2025.

Responsibilities

• Coordinate and supervise administrative staff in operations.
• Monitor waiting lists and patient pathways to meet targets.
• Utilise analytical skills to prepare reports and evaluate data.

Job description

Operational Team Lead – Day‑to‑Day Administrative Leadership

The Operational Team Lead will provide day‑to‑day administrative leadership and support to the Specialist Orthotics and Amputee Rehabilitation Team, part of the Adult & Specialist Rehabilitation Division at the West Midlands Rehabilitation Centre.

Responsibilities

• Coordinate, deploy, and supervise administrative staff delivering inventory, materials management, and operational purchasing services across defined areas of the Trust.
• Collaborate with internal stakeholders, team colleagues, and external suppliers to ensure a responsive and professional service that supports high‑quality patient care.
• Provide overall day‑to‑day supervision, performance monitoring, and support the development of administrative staff within the team.
• Ensure administration staff deliver relevant, effective, and timely support, keeping patient pathways running smoothly.
• Monitor waiting lists and RTT pathways on a daily/weekly/monthly basis, ensuring accurate and timely escalation processes to reduce or avoid breaches of targets.
• Maintain robust data quality systems, regularly monitoring data to ensure it is accurately recorded, maintained, and updated in time to support KPIs and local requirements.
• Actively manage sickness and absence within the administration team, including return‑to‑work meetings in line with Trust policy and local guidelines.
• Utilise analytical skills to interpret and evaluate complex data sets from a variety of sources—including service performance reports, patient feedback, and operational metrics; prepare clear, concise, and accurate reports to support service reviews, audits, and performance monitoring; identify trends, variances, and areas for improvement, presenting findings to both clinical and non‑clinical audiences.

About BCHC

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people’s homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

Join Our Team

For those who want to be part of our team and work with a Foundation Trust that is continuously striving for best care and healthy communities, we want to hear from you.

For further details please see the full job description.

This advert closes on Friday 24 Oct 2025.