Band 4 ICT Support Technician | Birmingham and Solihull Mental Health NHS Foundation Trust

Birmingham and Solihull Mental Health NHS Foundation Trust; Gravelly Hill; On-site; GBP 25,000 - 35,000; Full time

Job summary

A mental health NHS Trust in the UK is seeking an enthusiastic ICT Support Technician for a 12-month fixed-term contract. The role involves providing technical support, installing hardware and software, and maintaining documentation across various Trust sites. Candidates should have excellent communication and organisational skills, as well as substantial knowledge of Microsoft systems. Applications encouraged as posting may close early based on application volume.

Qualifications

• Ability to deal with staff across the Trust’s Corporate and Clinical Services at all levels.
• Must possess up-to-date knowledge of digital tools and systems applicable to the role.

Responsibilities

• Provide effective technical support for the resolution of ICT support calls.
• Install end user hardware and software and implement ICT systems.
• Timely update of technical documentation and asset systems used within the team.
• Travel to Trust sites as required.
• Contribute to maintaining service availability for digital systems across the Trust.

Skills

Excellent communication skills

Excellent organisational skills

Knowledge of Microsoft Active Directory

Knowledge of Windows Desktop platforms

Knowledge of Microsoft 365

Knowledge of MS Office suite

Job description

Overview

ICT Support Technician, Band 4 (Fixed Term - 12 months)

*Previous Applicants Need Not Apply*

With digital a critical dependency in Healthcare, availability of our services is essential. At Birmingham and Solihull Mental Health NHS Foundation Trust the skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists, support engineers and specialist application support staff.

We are looking for an enthusiastic and highly motivated ICT Support Technician to join our team to provide effective technical support for the resolution of ICT support calls. This is a 12 month fixed term contract based at our Athena House site in Erdington, Birmingham. The role is Trust wide and you will also be required to travel to other sites. The post includes the installation of end user hardware and software and the implementation of ICT systems. The role also requires the timely update of technical documentation and asset systems used within the team.

Responsibilities

• Provide effective technical support for the resolution of ICT support calls.
• Install end user hardware and software and implement ICT systems.
• Timely update of technical documentation and asset systems used within the team.
• Travel to Trust sites as required.
• Contribute to maintaining service availability for digital systems used across the Trust.

Qualifications and Skills

• Excellent communication and organisational skills; ability to deal with staff across the Trust’s Corporate and Clinical Services at all levels.
• Excellent up-to-date knowledge of Microsoft Active Directory, all Windows Desktop platforms including Microsoft 365, and in-depth knowledge of the MS Office suite of products.

Additional Information

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible; this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work in the United Kingdom (UK).

This advert closes on Sunday 2 Nov 2025.