Band 4 ICT Support Technician

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 25,000 - 32,000; Full time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking an ICT Support Technician (Band 4) to provide end-user hardware and software support across sites in the Birmingham and Solihull area.

The role requires solid knowledge of Microsoft Active Directory, Windows Desktop platforms including Microsoft 365, and the MS Office suite, plus strong communication and organisational skills.

Qualifications

• Excellent communication and organisational skills.
• Knowledge of Microsoft Active Directory and Windows Desktop platforms including Microsoft 365.
• Proactive problem solving and ability to work to tight deadlines.
• Current full driving licence.

Responsibilities

• Install end user hardware and software and implement ICT systems.
• Update technical documentation and asset systems.
• Travel to other sites within the Birmingham and Solihull area.
• Provide effective ICT support for resolution of calls.

Skills

Communication

Organisational skills

Active Directory

Windows 365

MS Office

Driving licence

Education

GCSEs (5 at grade C+)

Job description

Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Job overview

ICT Support Technician, Band 4

With digital a critical dependency in Healthcare, availability of our services is essential. At Birmingham and Solihull Mental Health NHS Foundation Trust the skills to develop, support and maintain our systems and services are done in house with the help of a highly motivated group of technical specialists, support engineers and specialist application support staff.

We are looking for an enthusiastic and highly motivated ICT Support Technician to join our team to provide effective technical support for the resolution of ICT support calls.

The role is Trust wide and you will also be required to travel to other sites in the Birmingham and Solihull area.

Main duties of the job

The post includes the installation of end user hardware and software and the implementation of ICT systems.

The role also requires the timely update of technical documentation and asset systems used within the team.

Candidates will have excellent communication and organisational skills; you will be dealing with all staff across the Trusts’ Corporate and ClinicalServices, at all levels.

You must also have excellent up to date knowledge of Microsoft Active Directory, all Windows Desktop platforms including Microsoft 365, as well as an in depth knowledge of the MS Office suite of products.

Working for our organisation

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

Detailed job description and main responsibilities

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Training & Qualifications

• 5 GCSEs at grade C or above
• Significant practical experience of first and second line technical support

Knowledge & Experience

• Excellent up to date knowledge of PC hardware.
• Must have excellent up to date knowledge of all Windows Desktop platforms in Windows 365, as well as an in depth knowledge of the MS Office Suite of products
• Ability to articulate and communicate effectively with all levels of Trust staff on technical and non-technical issues
• Knowledge of LAN / WAN concepts
• Knowledge of internet and intranet concepts

Skills

• Proactive approach to problem solving and able to identify and resolve problems.
• Ability to work to tight deadlines and schedule and prioritise own workload.
• Able to research information using the internet
• Have a customer oriented approach..
• Must have good attention to detail.
• Current full driving licence

Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. As part of the selection process you may be required to undergo a Disclosure and Barring Service (DBS) check, however all cases of criminal record history are dealt with on a case by case basis.

Please note, if applicable for your role you will be required to cover the cost of your DBS certificate. This will be deducted from your salary over 3 months. You will also be required to sign up to the DBS Update Service before commencement with the Trust. The Trust will reimburse this. You will be contractually obliged to maintain your subscription.

All successful applicants will be required to complete the Trust’s induction programme. The Fundamental (Statutory and Mandatory) training will be in an e-learning format. You will be required to complete training modules online (approx. 9-14 hours depending on post) by the end of your second week with us.

If you are successful at the shortlisting stage of the recruitment process we may contact you via email to advise you of the interview details. Please ensure you access your email account from which you applied regularly once the position has closed. Our selection process may involve more than one interview or assessment.

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. However, please ensure that you check if this role meets the eligibility criteria for sponsorship. Non UK /Republic of Ireland candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Browse: Work in the UK - GOV.UK (www.gov.uk) . The minimum salary threshold for a Health and Social Care is £25,000 and for the Skilled Worker route is £38,700. If the starting salary for this role is below this, we will not be able to provide sponsorship.

Relocation expenses may be reimbursed subject to eligibility. The policy provides for reimbursement up to £8,000.

Please note - if you are applying for a role within Police custody, due to Police Vetting requirements you must have been a UK resident for the last years.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.