Band 4 Community Support Worker

Gloucestershire Health and Care NHS Foundation Trust; Cheltenham; On-site; GBP 22,000 - 28,000; Part time

Job summary

A healthcare provider in Gloucestershire is looking for a part-time professional to support adults living with severe mental illness. This role involves care coordination, delivering goal-focused interventions, and facilitating group work. The ideal candidate should have experience in mental health care and the ability to develop person-centred care plans. Benefits include flexible hours, generous leave, and professional development opportunities.

Benefits

Free car parking

27 days leave plus bank holidays

Broad range of training opportunities

NHS pension

Flexible working options

Discounts and salary-sacrifice schemes

Qualifications

• Experience in mental health care is preferred.
• Strong communication and interpersonal skills.
• Ability to develop person-centred care plans.

Responsibilities

• Provide care coordination and assessments for service users.
• Deliver recovery-oriented support and interventions.
• Facilitate group activities promoting well-being.
• Maintain accurate documentation and participate in multidisciplinary discussions.

Skills

Support for adults with severe mental illness

Goal-focused recovery-oriented interventions

Collaboration in multidisciplinary teams

Accurate documentation

Facilitating group work

Job description

Overview

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined‑up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people's own homes and in a range of other locations across the county. We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking "what matters to you". We're passionate about ensuring everyone can contribute to achieving our mission and are continually working to support healthy, happy, high‑quality teams in all areas of the Trust.

This part‑time Band 4 role is ideal for someone passionate about supporting adults living with severe mental illness to regain stability, independence, and an improved quality of life. As a key member of our multidisciplinary team, you will work closely with service users, placing their needs and aspirations at the heart of every intervention, and collaborate with nurses, occupational therapists, psychologists, peer workers, and external partners to deliver person‑centred, community‑based care.

Responsibilities

• Provide care coordination for an allocated caseload of service users, ensuring their needs are assessed, reviewed, and met through personalised care plans.
• Deliver goal‑focused, recovery‑oriented interventions to support individuals in developing skills, confidence, and independence.
• Facilitate and contribute to group work and therapeutic clinics, supporting service users to engage in structured activities that promote wellbeing.
• Work collaboratively with internal team members and external partners to ensure high‑quality, person‑centred care.
• Maintain accurate, timely documentation in line with professional and organisational standards.
• Participate in multidisciplinary discussions, contributing to risk assessments, care planning, and holistic treatment approaches.
• Share your knowledge, experience, and skills with colleagues, students, and new staff, supporting a culture of learning and continuous improvement.
• Promote service user involvement and uphold values of dignity, respect, and empowerment in all aspects of care.
• Hold a small caseload of service users, completing assessments, developing person‑centred care plans, and regularly reviewing progress.
• Provide structured, recovery‑oriented support that helps individuals build confidence, develop coping strategies, and work toward personal goals.
• Contribute to the running of therapeutic groups, psychoeducation sessions, and community clinics, encouraging service user participation and engagement.
• Liaise effectively with internal team members and external health and social care providers to ensure coordinated, holistic care.
• Participate in risk assessments and implement risk management plans, ensuring safety and wellbeing remain central to all work.
• Maintain accurate, up‑to‑date documentation in line with organisational and professional standards.
• Engage in supervision, reflective practice, and training opportunities to enhance skills and support career progression.
• Provide guidance and support to colleagues, students, and new staff members, contributing to a positive learning environment.
• Promote service user rights, involvement, and independence, ensuring dignity and respect are upheld in all interactions.

Qualifications, Training & Experience

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Benefits & Working Conditions

• Part‑time hours – 22.5 hours per week (permanent basis)
• Free car parking at many of our sites
• 27 days leave plus bank holidays (increasing to 33 days with long service)
• Broad range of training and development opportunities, including apprenticeships up to Level 7 qualification
• Multidisciplinary preceptorship programme for newly qualified staff across various professions
• Generous NHS pension and enhanced pay for unsocial hours
• Flexible, family‑friendly and agile working opportunities
• Recognition and long‑service awards
• Fast‑track physiotherapy
• Wellbeing line and access to discounts and salary‑sacrifice schemes (Cycle to Work, Car scheme, discounts on travel, leisure and retailers)

Additional Information

This role is not eligible for sponsorship as per the Government's UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas. Applicants are advised to apply early as the vacancy may be closed prior to the advertised date. Good luck with your application.