Band 3 Ward Clerk

Barking, Havering and Redbridge University Hospitals NHS Trust; Ilford; On-site; GBP 20,000 - 30,000; Part time

Job summary

A leading healthcare provider in Ilford is looking for a Clerical Support officer to assist nursing and medical staff within the Acute Assessment Unit. The ideal candidate will provide exceptional clerical support, promote a caring environment, and maintain high standards of service. Proficiency in IT and experience in an acute clinical setting are essential. The role offers opportunities for part-time work and flexible hours.

Benefits

Flexible working

Supportive training

Diverse workplace

Qualifications

• Proven ability to maintain confidentiality in a healthcare setting.
• Ability to work effectively within a team and on own initiative.
• Excellent negotiation and time management skills.

Responsibilities

• Provide efficient clerical support to nursing and medical staff.
• Ensure high standards of service and confidentiality.
• Manage own time and negotiate effectively with staff.

Skills

IT proficient

Experience in elderly care in an acute setting

Evidence of overseeing a ward/team

Experience of implementing a change in practice

Recent experience in a busy acute clinical setting

Highly skilled in physical assessment and treatment of common pathologies

Awareness of professional issues and developments

Job description

Job Summary

To provide an efficient and effective clerical support service to nursing and medical staff within our Acute Assessment Unit. The post holder will promote and encourage a caring and sympathetic environment for patients, relatives and staff ensuring that high standards of service are continually maintained. The nature of duties undertaken within this post dictates that strict confidentiality is maintained at all times.

Key Responsibilities

• Provide efficient clerical support to nursing and medical staff within the Acute Assessment Unit.
• Promote and encourage a caring and sympathetic environment for patients, relatives and staff.
• Maintain high standards of service and ensure confidentiality at all times.
• Negotiate effectively with different disciplines and all grades of staff.
• Manage own time and priorities effectively.
• Work within a team and on own initiative.
• Provide expert professional advice to patients, carers and colleagues.
• Ensure welfare of patients by compliance with safeguarding procedures and Trust policies.

Key Skills & Experience

• IT proficient.
• Experience in a range of settings including elderly care in an acute setting (Band 6/7).
• Evidence of overseeing a ward/team on a regular basis.
• Experience of implementing a change in practice.
• Recent experience of working in a busy, demanding role, in an acute clinical setting.
• Highly skilled in the physical assessment and treatment of patients presenting with common pathologies including dementia and falls.
• Awareness of professional issues and developments.

Compensation & Benefits

All salaries are inclusive of standard allowances e.g. High Cost Area for staff on Agenda for Change contracts.

We offer an inclusive and diverse workplace, flexible working, part‑time opportunities and supportive training.

EEO Statement

We are an equal opportunity employer welcoming applications from all sections of the community and welcomes applications from people wishing to job‑share, either with or without a partner. Applicants who consider themselves to have a disability (as defined by the Equality Act 2010) will be shortlisted for interview if they meet the essential criteria. We also operate strict screening procedures for posts with access to vulnerable adults and children.

Health & Safety

Trust buildings and grounds are fully Smoke Free. Non‑smokers must remain smoke free during working hours; vaping may be used outside hospital buildings. The Trust promotes healthy living and expects staff to set good examples.