Band 3 Team Secretary/Receptionist | Birmingham and Solihull Mental Health NHS Foundation Trust

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A UK-based mental health service provider is looking for a Team Secretary/Receptionist to join their Longbridge Community Mental Health Team. The successful candidate will provide vital clerical, administrative, and reception services, liaising with patients and staff. This is a permanent position requiring effective communication and a familiarity with electronic booking systems. Applications are encouraged as the closing date is upcoming, and early closure is possible.

Qualifications

• Effective communication skills to liaise with patients and staff.
• Ability to handle electronic systems for recording appointments.

Responsibilities

• Provide clerical, administrative, and reception services.
• Monitor and record out-patient appointments.
• Ensure administrative support for team members.

Job description

Overview

An opportunity has arisen to join the Longbridge Community Mental Health Team (CMHT) as a Team Secretary/Receptionist on a permanent basis. The successful candidate will be the first port of call for all patients, staff and visitors to the centre. The successful candidate will join an admin team which includes Meet & Greet, Receptionists, Team Secretaries and Medical Secretaries.

The post holder will be required to provide an effective and efficient clerical, administrative and reception service to patients/staff and visitors to the service. Recording and booking out-patient appointments, monitoring attendance, as necessary; this will involve the use of electronic systems.

There will be extensive liaison with Patients, GP’s Commissioners General Public and staff.

To provide a full range of reception and administrative duties, including the monitoring, recording and booking of Out Patient appointments.

To work in conjunction with other team members, ensuring administrative support is available to all members of the Hub.

About the Trust

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

Additional Information

For further information about the main responsibilities please view the attached jobdescription and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK).

This advert closes on Sunday 2 Nov 2025