Band 3 Switchboard/Receptionist - Northcroft

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading mental health service provider in Birmingham is seeking a Receptionist to deliver high-quality service at Northcroft. The role requires experience in reception, strong communication skills, and proficiency in Microsoft Office. You will be the first point of contact for visitors and service users within a dynamic healthcare environment. The position includes a varied work pattern, with some evening and weekend shifts. Ideal for those passionate about supporting mental health services.

Qualifications

• Must have reception experience and a customer care qualification.
• Ability to communicate clearly, verbally and in writing.
• Proficient in Microsoft Office applications.

Responsibilities

• Provide reception, switchboard and administrative duties.
• Act as the first point of contact for the public and service users.

Skills

Reception experience

Communication skills

Microsoft Office proficiency

Education

Level 2 administration/customer care qualification

Job description

A Vacancy at Birmingham and Solihull Mental Health NHS Foundation Trust

An exciting opportunity has arisen to assist in providing a high quality reception service at Northcroft. The post holder will act as a first point of contact for all visitors and callers to Northcroft. The post holder will liaise professionally at all times with visitors, patients, medical, nursing, clinical support, clerical and secretarial staff.

Previous experience of working in a reception role is required, as well as a level 2 administration/customer care qualification. You must be able to communicate clearly, both verbally and in writing, and have the ability to work alone or as a team member. You must also be proficient in Microsoft Office applications. Previous experience within the NHS and dealing with the general public would be an advantage.

To provide a full range of reception, switchboard and administrative duties. To be the first point of contact for the public, visitors and service users when contacting Community Services, Steps to Recovery, AOT, HTT and Acute teams across the Birmingham and Solihull Mental Health NHS Foundation Trust.

Working Pattern

• Week 1: Monday 15:30-22:00, Tuesday 17:00-22:00, Wednesday 15:30-22:00, Thursday 15:30-22:00, Saturday 09:00-15:00
• Week 2: Monday 15:30-22:00, Tuesday 17:00-22:00, Sunday 07:30-15:00

About the Trust

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK).

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

This advert closes on Monday 10 Nov 2025