Band 3 Switchboard Operators

Brook Street; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare staffing agency seeks a Trust Telephone Systems Operator in Belfast, UK. You will be the first point of contact, operating telephone systems across multiple Trust sites, including The Ulster Hospital. The role requires effective communication skills and the ability to manage calls during emergencies. Shift work includes weekends and bank holidays, with competitive pay rates ranging from £12.31 to £20.80 per hour.

Benefits

Weekend pay premiums

Dynamic working environment

Qualifications

• Compassionate and skilled in communicating sensitive information.
• Ability to handle calls tactfully and overcome communication barriers.
• Experience in managing major incident responses.

Responsibilities

• Operate telephone systems for multiple Trust sites.
• Provide assistance during system emergencies and failures.
• Maintain communication devices and manage incident logs.

Skills

Effective communication

Task prioritization

Calmness in emergencies

Advanced keyboard skills

Job description

Overview

Join Our Team as a Trust Telephone Systems Operator - Competitive Pay with Weekend Premiums! Are you ready to be a vital first point of contact for the South Eastern H&SC Trust? We're looking for compassionate, efficient, and skilled individuals to operate our Trust Telephone Systems across Acute and Community sites including The Ulster Hospital, The Lagan Valley Hospital, The Downe Hospital, and more.

Rate of pay - £12.31 - £20.80 per hour

These positions would include shift work. Mainly 8am-4pm & 2pm-10pm Monday - Sunday. The occasional night duty may be required.

Shift work will include weekends, bank holidays including Christmas holidays.

What You'll Do

• Operate telephone systems promptly and pleasantly, supporting multiple Trust sites.
• Prioritise tasks effectively, especially during emergencies or system failures.
• Provide sensitive or complex information with empathy and knowledge to staff, patients, and the public.
• Handle calls tactfully, overcoming communication barriers with diplomacy.
• Use advanced communication and keyboard skills daily.
• Stay calm and act appropriately in emotional and distressing situations.
• Manage major incident responses, delivering vital information to medical teams and keeping accurate logs.
• Participate in live drills and test business continuity for emergencies such as bomb alerts and cardiac events.
• Test internal communications regularly across various emergency teams, ensuring efficient operations.
• Operate and maintain communication devices like pagers, including issuing, programming, and reporting faults.

Why Join Us

• Be part of a dedicated healthcare team making a difference in urgent and everyday care.
• Benefit from a higher rate of pay during weekends, rewarding your commitment during critical times.
• Work in a dynamic environment that values your ability to communicate, prioritize, and stay composed.

Make a meaningful impact - apply now to support health and wellbeing across our community!

To apply for this role, hit the Apply button or send your CV.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.