Band 3 support worker

Oxleas NHS Foundation Trust; City Of London; Vor Ort; GBP 45.000 - 55.000; Vollzeit

Zusammenfassung

Oxleas NHS Foundation Trust is seeking a dedicated professional to join the crisis care team. You will assess, plan, implement, and evaluate care for patients, work with a multidisciplinary team, and participate in delivering compassionate mental health support.

The role involves home visits, promoting recovery, facilitating therapeutic activities, safeguarding, and ensuring person-centred care while respecting diversity and rights.

Qualifikationen

• Experience with mental health problems in acute or crisis settings.
• Experience in a multi-disciplinary team.
• Strong written and verbal communication in emotive settings.
• Knowledge of risk assessment and management tools in acute settings.
• Admin and clerical skills; computer literate.
• Facilitating groups and therapeutic activities.

Aufgaben

• Contribute to and participate in assessment, planning, implementation, and evaluation of care for crisis patients.
• Carry out home visits in line with Trust policies.
• Support patients on practical living skills and recovery activities.
• Promote healthy lifestyles and psychosocial activities.
• Observe, report, and record changes in health and behaviour.
• Assist in running therapeutic groups and liaise with senior staff.

Kenntnisse

Mental health experience

Multi-disciplinary teamwork

Communication skills

Risk assessment knowledge

Jobbeschreibung

Detailed job description and main responsibilities

The post holder will:

1. Contribute to and participate in the assessment, planning, implementation, and evaluation of care and carry out assigned tasks identified for patients in the crisis care plan in consultation with senior members of the multi-disciplinary team.
2. Carry out home visits, adhering to Trust policies and procedures
3. Identify and provide the necessary support/advice to patients on practical issues relating to living skills such as nutritional management, self-care, social skills, benefits, housing, education, training, and occupational activities
4. Implement the principles of "recovery": encouraging and supporting patients to engage with healthy lifestyles, facilitating psychosocial activities and other activities of their interest.
5. Participate in social, recreational, therapeutic, and diversional activities with patients and carers
6. Act on own initiative when delivering care, seeking supervision and guidance as required.
7. Assist in running therapeutic groups alongside qualified staff when required
8. Observe, report, and record any changes in the patient's physical/ mental health and behaviour
9. Assist colleagues in the assessment of physical health needs and the implementation and evaluation of any ensuing care plans around physical health. To have physical dexterity to be able to competently operate monitoring kit e.g. blood pressure machines, blood glucose monitors etc.
10. Provide assistance to family and carers in coping with demands placed on them by the patient
11. Promote patient and (where appropriate) carer involvement in all aspects of care
12. Monitor that patients are receiving the prescribed medication and liaise with the Key worker if problems occur regarding non-compliance with medication. Responsible for ordering repeat prescriptions.
13. Respond to the needs of people sensitively and in a non-judgemental way with regard to their age, race, culture, gender, religion, sexuality, and disability
14. Recognise and value patients as individuals, acknowledging the importance of always maintaining the patient's respect and dignity and ensure that the care provided respects equality and diversity
15. Demonstrate an empathic understanding of mental health problems and issues.
16. Accompany and support patients to appointments and act as an advocate
17. Demonstrate knowledge of "professional boundaries" and apply this to working with patients, carers, and significant others.
18. Understand the fundamental importance of relationships to social and psychological well-being.
19. Respond to the needs of people in an honest, non-judgemental, and open manner, which respects the right of individuals and groups.
20. Have a knowledge of risk management and utilise tools in accordance with Trust policy
21. Demonstrate a basic understanding of the causes of aggression, and utilise skills in the prevention, de-escalation and management of violence and aggression.
22. Adhere to the lone working policy and be responsible for using PeopleSafe.
23. Have high regard to patient's safety and safety of others and report immediately any concerns of risk to the members of the team, particularly where children are involved.
24. To take all possible measures to prevent exploitation - physical, financial, or social of vulnerable patients who are receiving support from the crisis service.
25. Be aware of and work to the principles of the Mental Health Act (2015) and Mental Capacity Act (2005)
26. Recognise scope of own abilities and responsibilities and practice within them, referring matters to and seeking advice from senior trained team members as appropriate.

Person specification

Essential

Essential criteria

• Experience working with people with mental health problems, ideally with experience of working in mental health acute and/or crisis services.
• Experience working within a multi-disciplinary team
• High level communication skills (written and verbal) including an ability to communicate sensitively and work in a setting in which the atmosphere may be highly emotive.
• Knowledge of Risk Assessment and management tools currently in user within acute mental health settings.

Desirable criteria

• Admin and clerical skills. Computer literate

Essential

Essential criteria

• Experience working with people with mental health problems, ideally with experience of working in mental health acute and/or crisis services.

Desirable criteria

• Facilitating groups
• Able to plan and facilitate various individual therapeutic activities with service users.

Essential

Essential criteria

• Awareness of safeguarding vulnerable adults and children issues and how to report abuse

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.

If you have declared you are part of the armed forces community, you may be asked to provide evidence during the recruitment process. If you misrepresent this information, your offer may be withdrawn. For Armed Forces specific support, see our webpage: https://oxleas.nhs.uk/armed-forces-community/

Use of Artificial Intelligence (AI)

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process.

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.

Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.

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