Band 3 Secretary Tissue Viability

NHS; Birmingham; On-site; GBP 24,000 - 27,000; Part time

Job summary

A healthcare trust in Birmingham seeks an enthusiastic individual for a part-time secretarial role within their Tissue Viability service. This permanent position involves providing secretarial support, managing telephone enquiries, organizing meetings, and collaborating with a team. Key requirements include good educational background, business administration qualifications, and customer service experience. The role offers flexibility in working patterns with a salary range of £24,937 to £26,598 per year.

Qualifications

• Experience of dealing with the Public/Customer service experience.
• Experience of using IT systems.
• Ability to travel to multiple sites.

Responsibilities

• Provide secretarial support to the team.
• Deal with telephone enquiries and emails.
• Organize meetings and appointments.

Skills

Communication skills

Organizational skills

Interpersonal skills

Customer service experience

Teamwork

Education

Good General Education (GCSE English and Maths A-C)

Business Administration NVQ level 3 or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Summary

We are looking for an enthusiastic, motivated person to join our nurse‑led, trust wide Tissue Viability service.

The post holder will provide secretarial support to the team. This will include minute taking, assisting in preparing reports, organising and preparing educational activities, supporting with the organising of audit and collating the data, managing and maintaining the referrals to the Tissue Viability service.

The post holder will deal with telephone enquiries and emails from wards, other departments and external contacts, receive sensitive and confidential information on a day‑to‑day basis, action queries and re‑direct calls as appropriate.

The post holder must be able to prioritise own workload, work using their own initiative and be able to communicate effectively with all levels of staff and other relevant personnel.

The post holder will be responsible for booking rooms and organising meetings both face to face and via Microsoft Teams, distributing agendas, minutes and booking representatives for meetings if appropriate.

The post holder will support the Tissue Viability Nurses to prepare resources and information for study days and trust wide education events.

A willingness to work on all Trust sites is essential.

Main Duties

• Prepare letters, emails, reports and minutes of meetings, compile daily clinical spreadsheet
• Provide excellent skills in receiving and dealing with telephone, email & written enquiries. Accurately record messages and other enquiries and refer on as appropriate
• Arrange meetings and appointments both face to face or online
• Maintain diaries as required
• Be sympathetic and sensitive when communicating by telephone or face to face, including dealing with difficult situations
• Attend relevant meetings. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively
• Make decisions and take actions within the team relating to routine enquiries, recognise situations that should be referred onto the supervisor and take prompt and appropriate action
• Organise own day‑to‑day tasks showing an ability to prioritise to achieve set timescales
• Undertake work that has been prioritised by the team
• Book and monitor room bookings across multiple sites
• Work collaboratively as part of an integrated team
• Have a personal duty of care for all equipment and resources used
• Maintain stock control of stationary and clinical supplies
• Participate in the induction and training of new members of the team
• Accurately input and access data using all Trust IT systems in a timely way
• Ensure all information held is kept up to date and accurate, destroying confidential documents in line with Trust policy
• Provide cover across all sites as required

About Us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Pay Scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working Pattern

Part‑time, Flexible working

Reference Number

304-1094885

Job Locations

Trustwide

Mindelsohn Way, Birmingham, West Midlands, B15 2TH

Person Specification

Qualifications (Essential)

• Good General Education (e.g. GCSE English and Maths A‑C) GCSE Level 9‑4
• Business Administration NVQ level 3 or equivalent experience in a clerical environment

Experience (Essential)

• Experience of dealing with the Public/Customer service experience
• Experience of working with a range of Microsoft Office packages (e.g., Word, Excel and Outlook)
• Experience of using IT systems

Desirable

• Experience of working in a busy environment
• Experience of working in Healthcare
• Ability to work under pressure and deal with stressful situations

Additional Criteria (Essential)

• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels
• Must be able to demonstrate an understanding of equality and diversity
• Mature open and flexible approach to work
• Demonstrates care and compassion
• Good inter‑personal and communication skills
• Good organisational skills
• Team Player
• Conscientious
• Demonstrates reliability, motivation and commitment
• Ability to travel to multiple sites

Disclosure and Barring Service Check

This post is subject to the Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

University Hospitals Birmingham NHS Foundation Trust

Trustwide, Mindelsohn Way, Birmingham, West Midlands, B15 2TH

Employer’s Website

https://www.uhb.nhs.uk/jobs.htm