Band 3 Night Shift Switchboard Operator

Brook Street; Belfast; On-site; GBP 40,000 - 60,000; Part time

Job summary

A dedicated healthcare service provider in Northern Ireland is seeking a Trust Telephone Systems Operator for part-time night shifts. The role involves operating telephone systems across multiple Trust sites, supporting staff and patients with empathy, and managing incidents during emergencies. Candidates must be compassionate and skilled at handling sensitive information. The position offers competitive pay between £16.62 and £20.80 per hour.

Benefits

Higher pay during weekends

Dynamic healthcare environment

Opportunity to make a meaningful impact

Qualifications

• Strong interpersonal skills to handle calls tactfully and provide sensitive information.
• Ability to manage major incident responses effectively.
• Experience with operating communication devices and testing internal systems.

Responsibilities

• Operate telephone systems promptly and efficiently.
• Prioritize tasks during emergencies and system failures.
• Deliver complex information empathetically during critical situations.
• Participate in drills and tests for communication continuity.

Skills

Compassionate communication

Effective task prioritization

Advanced keyboard skills

Diplomatic handling of communication

Calmness in distressing situations

Job description

Join Our Team as a Trust Telephone Systems Operator - 2 night shifts per week - 19 hours (part time)

Are you ready to be a vital first point of contact for the South Eastern H&S C Trust?\'re looking for compassionate, efficient, and skilled individuals to operate our Trust Telephone Systems across Acute and Community sites including The Ulster Hospital, The Lagan Valley Hospital, The Downe Hospital, and more.

Rate of pay - £16.62 - £20.80 per hour

These positions would include shift work. Night Shift - Monday - Sunday. 10pm-8am

What You\'ll Do

• Operate telephone systems promptly and pleasantly, supporting multiple Trust sites.
• Prioritise tasks effectively, especially during emergencies or system failures.
• Provide sensitive or complex information with empathy and knowledge to staff, patients, and the public.
• Handle calls tactfully, overcoming communication barriers with diplomacy.
• Use advanced communication and keyboard skills daily.
• Stay calm and act appropriately in emotional and distressing situations.
• Manage major incident responses, delivering vital information to medical teams and keeping accurate logs.
• Participate in live drills and test business continuity for emergencies such as bomb alerts and cardiac events.
• Test internal communications regularly across various emergency teams, ensuring efficient operations.
• Operate and maintain communication devices like pagers, including issuing, programming, and reporting faults.

Why Join Us

• Be part of a dedicated healthcare team making a difference in urgent and everyday care.
• Benefit from a higher rate of pay during weekends, rewarding your commitment during critical times.
• Work in a dynamic environment that values your ability to communicate, prioritise, and stay composed.
• Make a meaningful impact - apply now to support health and wellbeing across our community!

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