Band 3 Medical Secretary - Support in Ear Nose and Throat

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Birmingham is seeking a Support Medical Secretary for the busy Ear, Nose and Throat Department. The successful candidate will provide secretarial support, manage appointments, process clinical letters, and liaise with the Senior Medical Team. Candidates should possess strong communication and organizational skills, a good education background, and experience in an administrative role. This position offers a dynamic work environment and the chance to contribute positively to patient care.

Qualifications

• Good General Education (e.g. GCSE English and Maths A-C).
• Business Administration NVQ level 3, AMSPAR or equivalent experience.
• Experience in customer service and with IT systems.

Responsibilities

• Provide full secretarial support to the Senior Medical Secretarial Team.
• Process clinical letters and book clinic appointments.
• Manage waiting list additions and communicate with Team Leader.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem-solving

Education

Good General Education (GCSE English and Maths A-C)

Business Administration NVQ level 3 or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

An exciting opportunity has arisen to work as a Support Medical Secretary in the fast paced and busy Ear, Nose and Throat Department at the QE. We are looking for a flexible, highly motivated and well organised individual to join us. Our friendly and approachable team provide a professional secretarial service to our acclaimed team of Ear, Nose and Throat Surgeons. The successful candidate will be efficient, productive and be able to prioritise tasks. They will be proactive in solving problems and queries and you will see these through to completion. The post holder will need to be calm and patient with an excellent telephone manner, drawing upon communication and interpersonal skills in order to deal with sometimes complex and difficult issues over the phone. The post holder will be flexible in their approach and will work creatively to provide support in the most effective way.

Liaising with Team Leader daily and providing full secretarial support to our band 4 Senior Medical Secretarial Team. Processing of clinical letters, booking clinic appointments, checking follow up appointments and clinic outcomes. Adding patients to waiting list. Processing of clinical letters in relation to 2 Week Wait Clinics, Daily Emergency ENT Clinics, Nurse Led Clinics and Endoscope I Clinics.

Qualifications

• Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• Business Administration NVQ level 3, AMSPAR or equivalent experience in an administrative environment
• Experience of dealing with the Public/Customer service experience
• Experience of working with a range of IT systems and Microsoft Office packages (eg. Word, Excel and Outlook)

Desirable

• Experience of working in a busy environment
• Experience of working in Healthcare
• Ability to work under pressure and deal with stressful situations

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.